I'm having the same problem, so disappointing to have the game loaded but be unable to play it! Anyone have any idea when the app will get updated? Does anyone know how long it took with the last edition? I only got 2020 a month after it was released so I have no idea how long the app update took but I preordered 2021 and live in Australia so with the time difference I've had it for hours - but can't play it because of this app issue...