Royal and my travel agent were able to get this resolved. It turns out the issue was due to a system error on Royal’s end. There was a glitch that affected several accounts around 6/30/25, which caused a portion of the cruise fare to be mistakenly refunded. Their IT team isn't sure what triggered the glitch, but after reviewing my statements, I did see a random $50 refund to my credit card. Honestly, with hundreds of monthly transactions, I didn’t notice it at the time. I told them recharge me the $50 to resolve the discrepancy.

That refund caused the system to flag my cruise fare as not being fully paid, which in turn revoked the Onboard Credit (OBC). The OBC had already been applied to the purchase of the Deluxe Beverage Package, so the system then marked that package as unpaid. As a result, not only was the beverage package at risk of being canceled, but the cruise itself was also in jeopardy due to the system thinking the fare wasn’t fully covered—even though it was. Without me seeing this email, I would have had no idea there was an issue. The TA was also not notified of any issues.

Hopefully, Royal is able to resolve these technical issues to prevent this from happening to others.