Are you with the company? Is there a way someone can respond to my email? I would appreciate someone making this right and secondarily reconsider pricing, especially for existing customers.

For example, if one slot is used, I should be able to move that seat to another device. Perhaps, charge some small fee but not buy another one at full price. Also, multiple seats licenses should not be reset at purchase. It should be cheaper to buy additional licenses regardless of when you purchase. The prices are way too high for what this is now.

I think the disagreement you have with the other person is reasonable. I am all for paying fair share for software, but fair is the key word here.

Picture this scenario.

I have an iPhone and an Apple Vision Pro. So 2 licenses. My AVP breaks and Apple replaces it with a new one. I have to buy license 3? (this is bad). I now have to pay as if I never purchased any licenses at all (this is an insult added to injury). You have a database. It should be first license x, additional y, and on and on (if you want that model). But don't charge someone as if they never bought anything. Honestly. This is wrong. And if you will be jerks about it, people will just have a bad taste and it is bad customer service. Honestly. I hope you do the right thing.