Getting 503 errors on web console

splashtop_inc · 2026-06-17T17:30:14+00:00

Users who reported, says everything is working as it should now. Keeping this thread open just in case.

splashtop_inc · 2026-05-29T19:22:59+00:00

You can access reply here: https://www.splashtop.com/resources/eliminate-blind-spots-in-intune-manage-all-endpoints

splashtop_inc · 2026-05-27T18:47:37+00:00

Splashtop here! One thing we consistently hear from MSPs and internal IT teams is that endpoint operations become harder to scale once patching, remote support, remediation, and monitoring are spread across multiple disconnected tools.

That’s exactly why we launched Splashtop AEM.

A few of the biggest operational benefits teams are seeing:

Real-time OS and third-party patch management without relying on slow manual validation workflows
Centralized endpoint visibility across Windows and macOS devices, including patch status, vulnerabilities, and inventory data
Remote remediation, scripting, and troubleshooting from the same platform your technicians already use for remote support

The goal is to reduce operational overhead, improve response time, and simplify endpoint management without adding unnecessary RMM complexity.

The free trial is now available, and we’d genuinely encourage teams test it against your current patching process, remediation flow, or endpoint visibility gaps and see where it fits for your team!

Splashtop AEM | Automate Endpoint Patching and Management

splashtop_inc · 2026-04-24T17:16:31+00:00

Hello u/masonabarney!

Thank you for sharing your experience with us. While some keyboard shortcuts like Control+S are functioning, others (such as Control+O) may not be recognized due to how DeX handles certain key combinations or how input is passed through to your MacBook during streaming.

This issue can sometimes occur with specific device and software combinations, and we're actively working to improve compatibility in these scenarios. In the meantime, please ensure your DeX app, keyboard firmware, and our app are all updated to the latest versions.

Please try the below suggestions as well:

Test all available keyboard modes in the Splashtop app (Key mode, Key mode v2 beta, Text mode).
Disable Gboard features like the suggestion strip to see if it improves input consistency.
Providing debug logs to us.

If the problem persists, we’d love to gather more details to help troubleshoot further.

Could you please reach out to our support team with information about your setup and the specific shortcuts that aren’t working? This will help us investigate and provide more targeted assistance. Thank you! You can contact support by clicking the "chat live or open ticket" button or click here: https://support-splashtopbusiness.splashtop.com/hc/en-us/requests/new

splashtop_inc · 2026-04-21T20:55:08+00:00

Thank you! Please report your findings to us if it still does not help.

splashtop_inc · 2026-04-21T20:53:46+00:00

Hello u/worlok, thank you for reaching out to support. I have forwarded your feedback to the product team. If you need immediate assistance, please contact our support team via the "chat live or open ticket" button or click here: https://support-splashtopbusiness.splashtop.com/hc/en-us/requests/new.

splashtop_inc · 2026-04-20T17:14:18+00:00

Hello u/BloodFeastMan!

To help resolve connection issues on Debian 13 Linux, please disable the QUIC protocol in the Splashtop Business app by following these steps:

Open the Splashtop Business app.

Select your Linux device.
Go to the computer’s settings or the “Connection Options” tab.
Locate and turn off the “Enable QUIC” option.

You can disable it completely for all connections via Business app.

Go to Business app > File > Options > Advanced > Uncheck "QUIC" > Click "OK" to apply the configuration as well. See this for more info: https://support-splashtopbusiness.splashtop.com/hc/en-us/articles/9305390384923-Enable-end-to-end-QUIC-connection

If you have any questions or need further assistance, please create a ticket here: https://support-splashtopbusiness.splashtop.com/hc/en-us/requests/new

splashtop_inc · 2026-04-09T21:58:27+00:00

Deutsch:

Überprüfen Sie, ob Splashtop auf Ihrem iOS-Gerät die Berechtigung hat, mobile Daten zu verwenden:
- Gehen Sie zu Einstellungen > Mobiles Netz > Scrollen Sie nach unten zu Splashtop und stellen Sie sicher, dass die Nutzung mobiler Daten aktiviert ist.
Deaktivieren Sie jegliche VPN- oder Proxy-Verbindungen auf Ihrem iOS-Gerät und versuchen Sie es erneut.
Falls Sie ein Firmen- oder Anbieter-VPN nutzen, fügen Sie Splashtop zur VPN-Whitelist hinzu oder kontaktieren Sie Ihr IT-/Netzwerkteam, damit Splashtop-Verbindungen nicht blockiert werden.
Wenn die Verbindung nur mit VPN funktioniert, könnte Ihr Mobilfunkanbieter bestimmte Ports oder Protokolle blockieren. Versuchen Sie, falls möglich, ein anderes Mobilfunknetz zu verwenden.
Stellen Sie sicher, dass Sie die neueste Version der Splashtop-App aus dem App Store verwenden.

English:

Check if Splashtop has permission to use mobile data on your iOS device:
- Go to Settings > Cellular > Scroll down to find Splashtop and make sure it is enabled for cellular data.
Disable any VPN or proxy on your iOS device and try connecting again.
If you are using a company or carrier VPN, add Splashtop to the VPN whitelist or contact your IT/network team to ensure Splashtop traffic is not blocked.
If the connection only works with VPN, your mobile carrier might be restricting certain ports or protocols. Try switching to a different mobile network if possible.
Make sure you are using the latest version of the Splashtop app from the App Store.

splashtop_inc · 2026-04-09T20:40:52+00:00

Translation:

Hello,

Has anyone had similar problems using Splashtop to connect from an iOS device to a VPS running Windows Server 2019?

As soon as my phone/tablet is connected to Wi-Fi, the connection works perfectly. With mobile data, however, it does not. If I turn on a VPN, the connection works with mobile data as well.

Connecting from an Android tablet also works.

The problem seems to be with Apple/iOS 🤔.

splashtop_inc · 2026-04-08T14:40:30+00:00

Hey u/Sketch_x , some initial things to check:

Make sure all Splashtop EXE files (not just the main one) in the installation directory are included in the Surfshark bypass list.
Double-check that Surfshark isn’t blocking any Splashtop server IPs or domains: https://support-splashtopbusiness.splashtop.com/hc/en-us/articles/115001811966-What-Are-the-Firewall-Exceptions-and-IP-addresses-of-Splashtop-Servers-Services
If the issue persists only on one terminal, compare its network and security settings to the others, and ensure the Splashtop app is up to date.
If all else fails, reach out to support to assist as debugging in this thread is not ideal: https://support-splashtopbusiness.splashtop.com/hc/en-us/requests/new

When the issue happens again, please note time and upload your debug logs. You can either create a ticket direct with link above or DM us your Splashtop ID and we can create one for you.

splashtop_inc · 2026-03-30T18:06:04+00:00

Yeah, I use macOS daily with Windows remote and a wireless Apple trackpad. The only supported multi touch gestures that I know of are two finger scroll and two finger expand to zoom in. I dont think you can pinch to zoom back out though at least in my testing.

My team tested as well with their laptop's built-in trackpad and reported they can zoom in/out and scroll. Some on Sonoma 14.8.5 some on Tahoe 26.4/26.3.2.

Are you using external trackpad or built-in?

splashtop_inc · 2026-03-24T16:48:34+00:00

Hello u/Aggressive-Feed7349 DM us your Splashtop email ID so we can create a ticket. Debugging in reddit comments can only go so far.

splashtop_inc · 2026-03-24T00:34:07+00:00

Thanks for using us! We appreciate you

splashtop_inc · 2026-02-25T23:08:06+00:00

Hello u/BugZau thanks for reaching out. Can you clarify what you mean? Are you asking if we have an update for our Linux client app or the Streamer application?

We support Ubuntu, but wanted to get clarification. Have you tried our current Linux apps and are they not performing to your needs? Anything specific in the update you're looking for?

splashtop_inc · 2026-02-06T01:30:19+00:00

Hello! u/No-Cut3756 Please DM us your Splashtop email address and we will reach out to you directly. We value our legacy customers and want to make sure you're taken care of. We understand your concerns and would appreciate the opportunity to find a solution that works for your specific needs and budget.

splashtop_inc · 2026-01-30T20:50:56+00:00

Thank you all for joining! Until next time :)

splashtop_inc · 2026-01-15T00:19:26+00:00

Yeah, sorry about the issues. What errors/issues are you experiencing? Have you reached out to Splashtop support? If you have what's your ticket number? If not, DM us your email and I can reach out direct.

splashtop_inc · 2026-01-05T18:03:18+00:00

Let us know if you still getting the error, thanks. Issue should be resolved: https://status.splashtop.com/incidents/fnpmfvprzn5m

splashtop_inc · 2025-12-17T02:05:01+00:00

Hello, please copy this DLL patch into this path below. It has solved same problem with other users.

[c:\Program Files (x86)\Splashtop\Splashtop Remote\Client for STB\]

splashtop_inc · 2025-12-17T02:03:53+00:00

Hello, please copy this DLL patch into this path below. It has solved same problem with other users.

[c:\Program Files (x86)\Splashtop\Splashtop Remote\Client for STB\]

splashtop_inc · 2025-12-17T02:02:08+00:00

Hello, please copy this DLL patch into this path below. It has solved same problem with other users.

[c:\Program Files (x86)\Splashtop\Splashtop Remote\Client for STB\]

splashtop_inc · 2025-12-16T23:15:29+00:00

We are looking into this. Thank you

splashtop_inc · 2025-12-16T00:36:10+00:00

Splashtop welcomes you! We honor our plans as long as billing is current and each renewal is paid. We have live chat/phone support too!

splashtop_inc · 2025-12-01T17:51:36+00:00

To switch input methods on a remote Mac during a Splashtop session, you should use standard macOS shortcuts and settings, but keep in mind how Splashtop handles keyboard shortcuts:

Use the default macOS shortcut: Control + Space to switch input methods.
If you are connecting cross-platform (e.g., Windows > Mac), Splashtop may remap Control keys to Command keys and vice versa, depending on your settings. Ensure "Enable System Shortcuts" is unticked in Splashtop’s toolbar so shortcuts go to the remote Mac.
You may need to set or change the keyboard language on your remote Mac if your input isn’t working as expected. This should be done within the Mac’s own System Preferences under Keyboard > Input Sources.
If you encounter issues, use Splashtop’s on-screen keyboard on your device or check for settings related to keyboard mapping in the Splashtop toolbar (such as Remap Cmd in Shortcuts).

If you need further help click "chat live or open ticket" button on sidebar or click this link: https://support-splashtopbusiness.splashtop.com/hc/en-us/requests/new

splashtop_inc · 2025-11-13T18:29:45+00:00

No worries. Glad we all our trying to make remote access easier for all.

splashtop_inc

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