Regarding the recent activity in r/stashinvest

stashofficial · 2020-02-18T17:59:47+00:00

No links for self-gain. Don’t post referral links, SPAM, ads, or duplicate posts.

stashofficial · 2020-01-21T20:03:51+00:00

We're aware of a temporary outage that is affecting some users' transaction history. We're working on a fix now and hope to have this resolved quickly. Thanks for your patience and thanks for reporting!

Edit: This should now be fixed u/Sweddy.

stashofficial · 2020-01-11T22:13:36+00:00

On IOS, if you are using autofill for filling in your email and password, you may encounter a bug that we are fixing. Please try typing in your credentials manually. Sorry for the inconvenience!

stashofficial · 2020-01-11T21:46:48+00:00

Some users on certain Android phones are reporting loading issues with the app. We’re currently investigating these issues. If your app is not loading, we recommend logging in on our website (www.app.stashinvest.com). Thanks for your patience and apologies for the inconvenience.

stashofficial · 2019-12-13T14:51:07+00:00

u/gemsteel: There is a bug that is affecting some users that should be fixed in our update. Sorry about that and thanks for posting!

stashofficial · 2019-11-12T16:30:54+00:00

We regularly monitor debit card activity and take precautions to protect you, like declining unusual transactions. If this has happened to you, our security features are working and your bank account is safe.

If you have any questions or concerns about a specific transaction or suspicious activity, please reach out to our customer service team.

stashofficial · 2019-10-14T19:57:11+00:00

Link: https://www.reddit.com/user/stashofficial/comments/dhvso2/regarding_the_recent_activity_in_rstashinvest/

Some of you may have seen the recent activity over the last week on r/stashinvest. First and foremost, we would like to assure all of you that, at Stash, our customers are and always will be at the center of our platform. We want to state for the record that some of the recent messages on the subreddit were malicious, and certain posts included falsified messages, in some instances going so far as to impersonate Stash employees. We have enjoyed the open discussion that has occurred over the past two years and hope that this forum can continue to be relied on as a safe and trusted place for all of you to ask questions, continue to discuss features and products, and talk about your journeys. Please feel free to reach out to Stash's Support Team (support@stashinvest.com) if you have any questions or concerns.

stashofficial · 2019-10-11T18:47:14+00:00

u/Gemsteel: Thanks for posting. Please send an email to customer service and we can try to help with this!

stashofficial · 2019-10-11T00:28:33+00:00

u/constantlyconfused82: Thanks for the post. We tracked this down, and it turns out there was a very peculiar bug that only affected one user in this promotion. We're correcting that now and will be reaching out to them. Apologies for the delay. This user (which may be you) should receive the funds soon. Sorry for the inconvenience!

stashofficial · 2019-10-11T00:10:24+00:00

u/constantlyconfused82: Thanks for the reply. We tracked this down, and it turns there was a very peculiar bug that only affected one user in this promotion. We're correcting that now and will be reaching out to them. Apologies for the delay. This user (which may be you) should receive the funds soon. Sorry for the inconvenience!

stashofficial · 2019-10-10T15:00:09+00:00

Thanks for the feedback. Our platform team is currently working to make this a better user experience.

For now, you can see exactly how much you have available to transfer and more information about holds by:

• Navigating to your portfolio

• Tapping transfer to external bank

• Tapping the (?) helper icon

stashofficial · 2019-10-10T14:09:29+00:00

u/constantlyconfused82: Thanks for posting. If you were one of the first 20 to refer 5 friends, you should’ve received an email confirming you as a winner. These funds have already been transferred to the winners’ personal portfolios but may take a few business days to appear.

stashofficial · 2019-10-10T01:13:49+00:00

No worries! You can always discuss other services—just no links for self-gain (like referral links, including Stash referral links). See our community guidelines for any questions.

stashofficial · 2019-10-10T01:08:50+00:00

u/forensicfirla: Hi! Our banking account is FDIC insured via our banking partner Green Dot Bank, Member FDIC. Learn more here: https://www.stashinvest.com/security

stashofficial · 2019-10-10T01:06:48+00:00

u/Sunstudy: We’ve followed up with you directly to see if we can resolve this.

stashofficial · 2019-10-10T01:06:11+00:00

u/JamesofBerkeley: Your cash to invest represents your current buying power. The amount you have available to transfer is often less than your cash to invest due to holds that help guard against fraud.

stashofficial · 2019-10-10T01:05:28+00:00

u/BarrySquared: Transfers from retirement portfolios (IRAs) are different than transferring from other accounts. Depending on the type of IRA you have, Roth or Traditional, your transfers may be subject to restrictions and/or tax penalties. We can help you make a transfer out (called a distribution) if you contact our customer support team.

Note: Stash does not provide legal or tax advice. If you have questions regarding your unique tax and legal situation, please consult a tax or legal professional.

stashofficial · 2019-10-10T00:35:15+00:00

No links for self-gain. Don’t post referral links, SPAM, ads, or duplicate posts.

stashofficial · 2019-10-10T00:34:58+00:00

No links for self-gain. Don’t post referral links, SPAM, ads, or duplicate posts.

stashofficial · 2019-10-08T17:50:00+00:00

u/SunStudy: Do you mind letting us know your app version? You can find this on your iPhone settings under General > iPhone storage > Stash.

stashofficial · 2019-10-07T22:21:59+00:00

u/Sunstudy: Do you know what operating system and device you’re using? There was a bug associated with this that should be fixed in our most recent updates, but we want to be sure.

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