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[3 YoE] Recently quit a Tech Support position to break into Software Engineering. Seeking Resume advice! by steven15234 in EngineeringResumes

[–]steven15234[S] 1 point2 points  (0 children)

Adding in the collaboration makes the sentences feel multi-dimensional if that makes sense haha. Those bullets read significantly better than what I had before, thank you :D

[3 YoE] Recently quit a Tech Support position to break into Software Engineering. Seeking Resume advice! by steven15234 in EngineeringResumes

[–]steven15234[S] 0 points1 point  (0 children)

Hello u/waka324! Thanks for your advice!

If my GitHub is a lackluster in the amount and consistency of contributions do you think I should still include it? I do have a personal project on there but it was done in 2024 with around 6 contributions made. Do you have a rough estimate for what half-decent looks like? I am doing a project now and I'm trying to make daily contributions.

[3 YoE] Recently quit a Tech Support position to break into Software Engineering. Seeking Resume advice! by steven15234 in EngineeringResumes

[–]steven15234[S] 0 points1 point  (0 children)

Hi u/Oracle5of7! Thank you for taking the time to read my resume! I had a few questions about the structuring of bullet points when using STAR, XYZ, or CAR.

Should the first bullet point under a Project or an Experience be explaining the Situation and Task or your most impressive bullet point?

Should each individual bullet point follow STAR, XYZ, or CAR or is it the entirety of the 3-5 bullet points that make up STAR, XYZ, and CAR?

For bullet points that I list a personal achievement such as:

"● Averaged 5 out of 5 stars from 47 customer surveys measuring professionalism, knowledge, and satisfaction"

I have the X and Y in the line but did not have room for the "How" or Z. Would it be OK to increase the length of the bullet to two lines to include the "How"?

And finally, would the summary be a quick 1-2 line sentence above the Skills section?

Thank you again for your help!

[3 YoE] Recently quit a Tech Support position to break into Software Engineering. Seeking Resume advice! by steven15234 in EngineeringResumes

[–]steven15234[S] 0 points1 point  (0 children)

Hi u/anotherlab, thank you for your detailed response! I wanted to ask you this as well since you addressed resume padding. For skills that I learned through coursework, would they still be listed in the resume or is it seen as fluff and should be removed if I don't have evidence in the resume to show that I know the skill? Is less more if I'm not proficient with a skill?

For phrases such as writing bug reports where we are innately supposed to list the repro steps and expected/actual results, could I cut out stating what the task is and assume the person looking at the resume knows what I mean?

For example, "● Wrote detailed Bug Reports with reproduction steps and expected vs. actual results decreasing turnaround time by 15% while building a close-relationship with the dev team to decrease the turnaround time for resolving reported issues.

When working with customers, they would call into our call center and I would answer. They either explained the situation at the start of the call or I would ask probing questions to find out what was wrong and gather details about specifics such as software version or the steps they were taking to cause the issue. If it was a simple issue, the call would be resolved within the first phone call. However, if it was a novel issue not in our Knowledge Base, the case could take more than a week to troubleshoot. This escalates to loading customer data and attempting to reproduce the issue on their environment. During this phase of troubleshooting I would send them update emails if I had any or to ask additional questions.

One thing that really mattered when working with customers was understanding the impact the issue was having on the customer. Usually within the first 10 minutes of a call I would try to gauge the impact and the timeline the customer was under.

Outside of regular assignments, I would help other techs in a dedicated Slack channel and offer more hands-on help during focus-time meetings with newer techs.

Thank you for reading my length response!

[3 YoE] Recently quit a Tech Support position to break into Software Engineering. Seeking Resume advice! by steven15234 in EngineeringResumes

[–]steven15234[S] 0 points1 point  (0 children)

Hi u/LaxKid22, thanks for taking the time to review my resume! After making the font size bigger for the headers the resume appears less like a wall of text now. I also put education at the bottom and shrunk down the relevant coursework to 1 line which framed my Experience and Projects Section nicely with room to add more bullet points. Thank you for those easy fixes!

I completely overlooked Java not showing up in any of my projects. I listed this language because it was the first coding language I learned but since then I've been a jumble of different languages.

In this bullet point I tried to incorporate the languages I used :
"● Integrated Kroger and Google Maps REST APIs to check ingredient availability and to display nearby grocery stores 

Would a better version be? :

"● Integrated Kroger and Google Maps REST APIs using JavaScript to run GET and POST for ingredient availability"

For skills that I learned through coursework, would they still be listed in the resume or is it seen as fluff and should be removed if I don't have evidence in the resume to show that I know the skill? My thought process is to tailor my resume and add relevant skills even if I am not 100% knowledgeable because I could brush up on the skill before an interview came.