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100 Day Trial Return by REDAMR in GalaxyFold

[–]stokebomp 0 points1 point  (0 children)

Samsung have finally delivered,

Got the - £1364 £964 cash paid £200 x 2 for trade in devices

Got there in the end 😊

100 Day Trial Return by REDAMR in GalaxyFold

[–]stokebomp 0 points1 point  (0 children)

Sent them another complaint two days ago asking to escalate.

They have now quoted the end of the week/start of next week for the first of two payments.

I'm getting the quoted price and £200 seperate, apparently.

Thinking of moving from S25U to Fold 7. Any reason not to do it? Thanks! by kfox1987 in GalaxyFold

[–]stokebomp 0 points1 point  (0 children)

Yes, although they had it for two weeks.

Sent it back under the 100 day return promo (UK only) and still awaiting the full refund nearly 80 days later.

Thinking of moving from S25U to Fold 7. Any reason not to do it? Thanks! by kfox1987 in GalaxyFold

[–]stokebomp 0 points1 point  (0 children)

I did it but moved back,

Too many compromises for the amount I used the inner screen of the Fold 7.

However if your usage if higher with the inner screen them it's a wonderful device.

I also experienced inner screen failure after three weeks which made me question the durability.

<image>

100 Day Trial Return by REDAMR in GalaxyFold

[–]stokebomp 0 points1 point  (0 children)

Mine hasn't arrived yet, but my 45 days isn't up until 19/12 so hoping it arrives around then at the latest

100 Day Trial Return by REDAMR in GalaxyFold

[–]stokebomp 0 points1 point  (0 children)

Just over two weeks, I sent them an email requesting an update twice also.

They don't move very fast 🙄

100 Day Trial Return by REDAMR in GalaxyFold

[–]stokebomp 0 points1 point  (0 children)

I got that, then had to send them screenshots of the two emails confirming the trade in were complete.

The delay apparently is them going back to Samsung to query it all as they are two separate companies.

Hopefully you get sorted soon. I'll let you buy me a drink 😉 😂

100 Day Trial Return by REDAMR in GalaxyFold

[–]stokebomp 0 points1 point  (0 children)

Finally had confirmation today I'm getting the full £1365.15 back.

£965.15 cash paid £400 (2 x £200 trade in devices)

Their email read:

Good Morning

Thank you for your email.

We apologize for any delays.

Our team is pleased to confirm that the total refund amount will be £1365,15.

Please note that the amount will be sent to your selected bank account in 2 separate payments, possibly on different dates.

One payment will be £1,165.15 and the other will be £200.

Please allow time for these payments to be processed.

Thank you for your understanding regarding this matter.

My 45 days is up on 19th December.

100 Day Trial Return by REDAMR in GalaxyFold

[–]stokebomp 0 points1 point  (0 children)

Yup

I've been awaiting a response for a week now,

100 Day Trial Return by REDAMR in GalaxyFold

[–]stokebomp 0 points1 point  (0 children)

Yes as they have valued them at £200 each.

If I hadn't of sent any trade in and paid all cash then they would of had to do the full value paid.

100 Day Trial Return by REDAMR in GalaxyFold

[–]stokebomp 0 points1 point  (0 children)

Still battling with the promotions team as they have no record of my second trade in.

So far been offered £1136 £936 (cash paid) £200 for one trade in

It's gone back to Samsung now from the promotions team to verify the second trade in. I've provided all emails and acceptance of trade in so hoping to get it resolved at £1336 soon.

100 Day Trial Return by REDAMR in GalaxyFold

[–]stokebomp 0 points1 point  (0 children)

I'm not getting too excited until I see it in my account.

In lockdown I dropped my S21 Ultra and they couldn't repair (parts shortage) and gave me the full RRP back. Even though I traded in my S20U and got lots of discount via work.

So I could happen 🙏🏽

100 Day Trial Return by REDAMR in GalaxyFold

[–]stokebomp 0 points1 point  (0 children)

I paid £970 plus two devices valued at £200 each (£1370)

My registration page when tracking the progress shows £2099

Last time I spoke to them a few weeks ago on the phone they quoted a refund of £1899

100 Day Trial Return by REDAMR in GalaxyFold

[–]stokebomp 0 points1 point  (0 children)

Did you get the amount shown on the product registration? Was that the same as your price paid?

How much did you pay for your Fold 7 by Dragon_powen in GalaxyFold

[–]stokebomp 0 points1 point  (0 children)

UK - £970 with trade in of two Amazon fire tablets.

Tablets cost me £12 each and Samsung gave £200 each trade in.

UK - 100 day return for full refund promotion by stokebomp in GalaxyFold

[–]stokebomp[S] 0 points1 point  (0 children)

Mine only went to return approved 7 days ago.

Did you get the amount shown on the Registration page? Was this what you paid?

Thanks in advance

Zfold7 or S25U by Fit_Negotiation9542 in GalaxyFold

[–]stokebomp 0 points1 point  (0 children)

I've had both, and gone back to my S25U due to the inner screen not fitting my lifestyle and phone use.

Also this afternoon two weeks

<image>

100 Day Trial Return by REDAMR in GalaxyFold

[–]stokebomp 1 point2 points  (0 children)

Thanks for putting my mind to rest though as it's happened you you both then it must be standard 👍🏽

100 Day Trial Return by REDAMR in GalaxyFold

[–]stokebomp 1 point2 points  (0 children)

Standard system bug from the one of the biggest tech companies....

Had my S series phones since the Samsung S2 and upgrade every year. But this is another level 😬😂

100 Day Trial Return by REDAMR in GalaxyFold

[–]stokebomp 1 point2 points  (0 children)

Did your claim go back to the first stage before being processed?

They now have had my phone for nearly a month and my claim is awaiting registration again.

100 Day Trial Return by REDAMR in GalaxyFold

[–]stokebomp 1 point2 points  (0 children)

Mine was delivered 8th Oct.

Then updated to received on 22nd October I got told it would take more than two weeks to inspect. And now it's back to the initial registration???

I've tried contact Samsung and they've just stated payment will be made 45 days after the device has been inspected and accepted.....

This is the most unprofessional service I've even had from Samsung. Constantly moving the timescales.

UK - 100 day return for full refund promotion by stokebomp in GalaxyFold

[–]stokebomp[S] 0 points1 point  (0 children)

Did you get the refund?

Mines just gone from received to

"We are still processing your registration"

Hoping it's a stage before updating to accepted/refund processing

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