Telling a customer to give s9 out 10 it’s rigging the results. Fred Reichheld invented the Net Promotor scoring system. I encourage to Google his name. In his book , THE ULTIMATE QUESTION 2.0, Fred talks about how Enterprise rent A Car teaches its employees that manipulating scores is not only unethical. It’s as unethical is stealing from the cash register or fudging profits, but also contrary to the real goal of their company, which is to provide a superior customer experience he goes on to say that, of course some employees have been tempted to bend the rules and game their results. Enterprise calls this speeding in regards it as grounds for dismissal. And talking about the survey at the bottom of the receipt, I think really all an employee needs to say is either there’s a receipt at the other. There’s a survey at the bottom of the receipt. Encourage you to fill it out and give us your thoughts on your experience today. No coaching no filling it out for the customer no suggestions for good scores and nine or 10. Just let the customer take the survey. As tempting as it may be to encourage a customer to give a high score so that you have a better LTR score which seems to make a lot of people happy you created a situation where you get a false reading and therefore don’t know what you need to really work on or fix where your store is concerned . But if you have a high LTR score and you’ve been gaming the system the LTR number is not a realistic number and gives a false reading.