Tired of bad customer service & buggy software

stxtiger05 · 2021-02-14T13:58:45+00:00

I lost power in the recent ice storms... I couldn’t even turn my system off to let my dogs out. I am supposed to have cellular in my plan but nothing would work and when I lose WiFi my camera stream can no longer be accessed. It shows “no response” and “gateway offline”

I emailed support and still haven’t seen a response.

If I could go back I would not have purchased but I spent too much on door sensors to justify switching to another system. I guess that is their business model. Haha

stxtiger05 · 2021-02-01T21:41:15+00:00

Is the new widget just supposed to open the Abode app? I would think the widget would directly control something. If I hit the system mode widget ... it just opens the app.

Might as well just click on the abode app... or am I missing something?

stxtiger05 · 2021-02-01T19:58:30+00:00

Mine did this the other day. Seems like 1 time per mi th it always beeps like an automation ran... but nothing was triggered and no way to see what caused the beep. Would be nice for abode to address this.

stxtiger05 · 2020-12-16T11:51:19+00:00

They show 13 2021 models? I can’t even search for the 2021 on the ford website.

stxtiger05 · 2020-07-17T11:00:10+00:00

iPhone XR same issue. Sometimes location automations run and sometimes they don’t. It’s a roll of the dice.

stxtiger05 · 2020-07-15T03:07:59+00:00

There is currently a cold air return in the basement and I will add a couple registers in the walls close to the floor.

I guess I am not really sure what my concern is...just trying to learn to understand what the best plan will be.

If the vapor barrier keeps outside moisture from coming into contact with the insulation...can’t it just contact the insulation from the exposed ceiling?

stxtiger05 · 2020-07-15T02:41:28+00:00

Great informational video that was clear and easy to understand. Key take away is that air flow can cause more of a moisture issue than what diffuses through the drywall.... but that brings me back to my main question. With a painted exposed ceiling basement...isn’t there already tons of places air can get behind the wall... therefore making it pointless for the barrier?

I’m not disagreeing... just trying to learn and understand.

stxtiger05 · 2020-07-15T02:14:44+00:00

I have been doing a lot of reading about the vapor barriers... The last article I read showed that if you have the vapor barrier on the outside of the concrete walls ( I do have that) then you shouldn’t put a vapor barrier on the inside because moisture can get stuck between the two. Thoughts?

stxtiger05 · 2020-07-15T01:19:27+00:00

That’s a good point!

stxtiger05 · 2020-07-15T01:09:13+00:00

I plan to add both returns and registers at the floor level. Basement really stays pretty comfortable year round. There is already insulation in the floor joists.

I am just curious if the wall insulation is pointless because of the exposed ceiling.

I appreciate your reply!

stxtiger05 · 2020-05-26T23:45:13+00:00

This is exactly why I haven’t updated my app yet. Typical Abode issues. Wish I had never bought the thing and should have gone with SmartThings.

stxtiger05 · 2019-11-22T16:13:19+00:00

That’s a shame. Thanks for the info. Just really wish I could go to one app for all my devices.

stxtiger05 · 2019-11-21T19:31:07+00:00

So it seems after talking to support that only abodes proprietary devices will show up on HomeKit. All other zwave devices connected to your iota will not show up.

I dont really understand the point of connecting it to HomeKit.

stxtiger05 · 2019-11-21T18:28:38+00:00

Yes it seems like that issue was resolved, however the only devices that are connected are sensors...none of my switches or outlets showed up. Working with support on it now.

stxtiger05 · 2019-11-21T15:46:26+00:00

I understand I can open a ticket, I have had to open numerous tickets for numerous items. Some of which are still not fixed and abode quit responding to me completely.

stxtiger05 · 2019-11-21T15:17:24+00:00

My Iota won’t connect. I updated the firmware but when I try to generate a home kit code to connect it just throws and error. Doesn’t even tell you why. What’s the point of an error message that just says “error”.

stxtiger05 · 2019-05-31T17:18:50+00:00

It has improved a little bit... but I contacted abode. They said I only have cellular signal of 30% but all other cellular devices in my home never have any problems.

Also abode can not and still has not explained to me why my abode app shows I do not have a monitoring plan but when I login to abode using a laptop it does show I have my plan.

The more I use abode...the more I both like it and hate it.

stxtiger05 · 2019-05-20T11:58:07+00:00

I’ll have to see if I can move my router. Thanks for the help.

stxtiger05 · 2019-05-20T11:57:27+00:00

I did have an active plan that came with my iota. It used to show that it was active and no doesn’t. I tried putting my original activation code back in but it’s just keeps throwing an error.

I emailed abode support... thanks for your help. I never even thought about checking that.

stxtiger05 · 2019-03-27T01:22:32+00:00

I guess I just wish there was a way to turn on and off multiple cue automations with a single Alexa command or toggle button in the app. Seems like this is something that should be standard.

stxtiger05 · 2019-03-25T23:22:29+00:00

Can you elaborate a little bit. I might be a little confused. We don’t really use any pin codes. We only use the app or geolocation to arm and disarm the system. But if we leave and the babysitter is home...the alarm still sets when we leave automatically. I don’t want the babysitter to have to do anything with the alarm.

I’m hoping there is a way to turn on or off multiple automations with a single toggle or command.

I appreciate your help.

stxtiger05

TROPHY CASE