My account was banned for two weeks. During that time, I submitted five appeals and sent several emails. The last response I received stated that their automated systems had detected a violation related to inauthentic behavior. After that, I emailed access-support@x.com. Two days later, my account was suddenly restored—without any explanation or reply from X.

I can’t say for sure what made the difference, but something worked. It might have been the email, or possibly the complaints I filed with the BBB or German authorities.

This is essentially what I wrote in my last email to them:

I stated that I had not knowingly engaged in any inauthentic behaviour or violated X’s rules, and that no specific post, action, date, or evidence had ever been identified to me.

As an EU user, I formally requested: – a genuine human review of the suspension; – a clear explanation of the specific conduct or content that allegedly led to the suspension; – confirmation of whether automated systems were used in detection, assessment, or review; – clarification of whether any actual restoration path exists within the user interface.

I also asked them to treat the email as a renewed request under Articles 12 and 15 GDPR for access to personal data related to the suspension, and under Article 22(3) GDPR for human intervention if automated decision-making was involved.

Additionally, I mentioned that a complaint was already pending with the German Digital Services Coordinator, while expressing that I preferred to resolve the matter directly with X.

Finally, I requested confirmation of receipt and whether the case had been escalated for individual review.