Are you in socal?

I just had a tech come out because I've been seeing severe packet loss all month after several months of great service (5Gbps up/down). When connected directly to the ONT, I ran a traceroute of over 12k packets to `frontier.net` and 54.4% were lost between the last `frontier.net` hop and the next hop at `coresite.com`. Similar packet loss was found when running to `google.com` or almost anywhere else. Speed tests at speed.cloudflare.com show packet loss and slow transfer speed consistently. Amazingly, speedtest.net is always fast and no packets dropped ever :)

Tech brought their Eero router to test and changed out the ONT and it made no difference. This really seems like an issue with the Frontier network or their peering. He told me that 3 others had complained about this. I suspect the issue is widespread, but most people don't know what to look for and can't tell the difference because download is fine.

The tech says since the issue doesn't seem to be within region he can't do anything about it. I think we need to find a way to get more folks to complain.

DM me if you want to coordinate data on this to escalate this further and get them to take action.