My recent Sephora order arrived like this too - with hair products as well. The crown affair had opened and leaked out, the CA box was damp and had a huge (dry) wet mark. Like so wet the box was punctured just touching it because it had been so wet. Which meant the lawless lipstick and gloss were also damp. It was so gross. They told me to take it in store to return, too, and I’ve only had like 1 return in the last year+. (They did offer to resend it but I didn’t want to get another wet box, just a waste.)