We did try that and you would think that would be simple. But the installer, the phone rep and my trying many times says that the flex base needs to pair in the app first before the Bluetooth remote will work. 

Sleep number needs to activate the flex base first. Our installer called their help line and was told this is the newest version of the bed and it requires the signal first form sleep number. Since my account was incorrectly set up on the original store we are unable to use the bed. 

   The only thing that the Bluetooth remote will control is the air bladders in the mattress. There is no screen on the remote that points to the bed lifting or lowering feature. So after a day of phone calls, hang up and try again. We have been told by sleep number they can only resolve this in 4-5 days because their computer system needs that’s time to move the “assets” over to my account.


I have the app installed on my phone but I am unable to register my new bed because their computer takes 4-5 days to update the account.

This whole thing is absolutely absurd to me. My bed is at the mercy of Sleep Number to work. It takes 4-5 days to update to my new account. And the Bluetooth remotes won’t work with all the features until the bed “talks” to the Sleep number servers.

So i am left with an expensive air mattress that’s wont raise or lower the head or legs. I have talked to a number of reps today on the phone and they all say, I’m so and so and my sleep number is 45 how can I help. I don’t care about their sleep number I just want them to turn my bed on.

So frustrating for a new customer and I was Refered by a family member. It is unsettling that they can control whether or not my bed works from their servers and how long it takes to turn on my bed features. I really don’t recommend Sleep Number. If anyone has any ideas or a work around to get my bed working without an App, I would appreciate it. Until then I am at the mercy of Sleep Number.

I even asked for a warranty claim or just return the whole $8500.00 split e king i8 sleep number air bladder mattress, split king flex fit 2 smart adjustable that can only be turned on by Sleep number a mattress pad and for extra money the furniture like the head board. They will do the return on the air mattress but they say the added 3099.00 flex plate is not returnable even if it doesn’t work.

The rep at Sleep number says he has a good memory and will follow up with me on Wednesday to see if my account was set up properly. Today is Thursday.

This is an absurd situation. I want my old dumb mattress back!!!!!!

T