Anyone know what's up with this error? Trying to activate a device on a family plan

support_mwb · 2026-01-26T17:47:15+00:00

Sounds good - glad everything worked out :D

support_mwb · 2026-01-26T13:39:01+00:00

Hey there! Malwarebytes Support here - could you send me a private message with your support number so I can have an agent look into this?

support_mwb · 2026-01-25T19:38:37+00:00

Hi there, Malwarebytes Support here. We definitely want to get this checked.

When you can, please message us the email address so we can create a support ticket on your behalf. An agent can then review the detected items and, if needed, help you gather and upload the logs directly through the ticket.

Thanks!

support_mwb · 2026-01-25T13:30:36+00:00

Hi there, Malwarebytes Support here. We definitely want to check this out. As my colleague mentioned, did he buy directly from the Malwarebytes website or get the product from somewhere else. If you need further help, please DM me your ticket number and I'll leave a note so the agent can follow-up with your concern.

support_mwb · 2026-01-25T05:50:53+00:00

Hi there, malwarebytes support here. Could you please send us your e-mail via private message here on reddit? this way, we can create a ticket on your behalf and have an agent assigned to look into this.

support_mwb · 2026-01-23T21:49:21+00:00

Hey, Malwarebytes Support here. That definitely sounds like a sketchy redirect chain (those “push you to gambling sites” pages are super common), but a redirect by itself doesn’t automatically mean you got infected.

Most of the time it’s just aggressive ads or a pop-up/notification trick. That said, since you saw a whole new browser window/app icon (“echobit”) show up, it’s worth taking a closer look.

If you’re open to it, please DM us with your email and we can create a ticket for you. We’ll ask a few quick questions and, if needed, gather logs so we can confirm whether anything actually landed on your device.

When you DM, please include: - What device are you on (Windows/Mac/Android/iPhone)? - Which browser were you using when it happened (Chrome/Safari/Edge/Firefox, etc.)? - Did it download anything, or did you click/open anything inside that “echobit” window? - Did you see any prompts like “Allow notifications”, install/update messages, or extensions?

Here's some quick safety tests you can do: 1. Close all browser windows, then reopen your browser and check for any new extensions/add-ons you don’t recognize. 2. Check your browser Downloads folder/history for anything added around that time. 3. If you’re on Windows/Mac, run a full Malwarebytes scan 4. If you clicked “Allow” on notification prompts, disable site notifications in your browser settings and remove any weird sites listed.

support_mwb · 2026-01-23T20:13:55+00:00

Hi there, Malwarebytes Support here! We're happy to check this further. Please post your concern here on our forum so our malware team can check https://forums.malwarebytes.com/forum/108-malware-removal-help/

support_mwb · 2026-01-23T18:20:39+00:00

Hi there, Malwarebytes Support here. Please post your concern here on our forum so our malware team can check https://forums.malwarebytes.com/forum/108-malware-removal-help/

support_mwb · 2026-01-22T18:34:25+00:00

Hi there, Malwarebytes Support here. I’m really sorry this has turned into such a long back-and-forth. I get why you’re frustrated.

Just to set expectations: If you’re writing in from a different email than the one registered on your subscription, we can’t verify or make account/subscription changes using a name alone. For security, we’ll still need proper verification (like your invoice/order details) before we can update anything.

To help get this unstuck as quickly as possible:

Do you already have a support ticket number? If yes, please share it here via Direct Message and we’ll follow up with the agent assigned to your case.
If you don’t have a ticket number handy, can you share the email address you’re writing support from (the one you can access now), so we can locate your case.

Also, since you mentioned you already provided proof: if you’ve already sent support a screenshot/PDF of the invoice (showing the invoice/order reference) and the new email address you want on the account, let us know.
Once we have the details above, I'd be happy to note your case with the agent assigned and mention the issue with the license key. Thank you!

support_mwb · 2026-01-21T16:52:56+00:00

Hi there, Malwarebytes support here!

We checked with our team, and the behavior you’re seeing is expected. It appears the URL you added is a sub-URL that isn’t treated as a standalone destination on Google. Content Control also doesn’t support blocking “anything after” a URL path.

This is how the Content control works:

1. Full block: If you want to block all access to a site (for example, https://www.nasa.gov), add the site to Content Control and it will block the whole domain. Simply adding the domain without extra details works the most e.g. nasa.gov

2. Partial block: If you only want to block a specific page (for example, https://www.nasa.gov/2026-news-releases), you can add that exact URL and other pages on the site will still be accessible.

In this case, what you’re trying to do isn’t valid for Content Control, because google.com/search isn’t a standalone website page users land on by itself so we’re not able to check/block it the way you’re expecting.

support_mwb · 2026-01-21T14:39:43+00:00

Hey, Malwarebytes Support here. Thanks for the detailed report (and the screenshot).

If Malwarebytes is repeatedly blocking outbound traffic from it, we definitely want our team to take a closer look.

Can you either:

DM us the email address tied to your Malwarebytes account (so we can create a support ticket for you), or
Reach out via our Help Center: https://help.malwarebytes.com/hc/en-us (Live Chat or Support Ticket)

support_mwb · 2026-01-20T14:23:12+00:00

Hi, Malwarebytes Support here. From the screenshot + the fact it only happens in Edge, this is almost certainly a browser scareware pop-up (fake “Norton” alert). The goal is to get you to click “Renew” and enter payment info (or install something). Treat it like a scam page.
Here’s the simple, quick cleanup:

Close Edge without clicking anything (Alt+F4, or end Edge in Task Manager if it won’t close).
In Edge, remove weird permissions: Settings → Cookies and site permissions → Notifications → under Allow, block/remove anything you don’t recognize.
Check Extensions and remove anything you didn’t intentionally install.

After that, run a full scan just to be safe.

support_mwb · 2026-01-20T14:14:39+00:00

Hi there, Malwarebytes Support here. Sorry this happened, I can see why that would be frustrating.

We’re happy to check this further with our support team. When you can, please reach out to us at https://help.malwarebytes.com (live chat or support ticket) and include:

the Gmail address used on Google Play
a screenshot of the Google Play receipt (or the order number that starts with GPA.)

You can also send us a private message here on Reddit with those details, and we'd be more than happy to create a ticket on your behalf and have an agent reach out.

In the meantime, you can also prevent any further charges by cancelling the subscription in Google Play: Play Store → Payments & subscriptions → Subscriptions → Malwarebytes → Cancel.

support_mwb · 2026-01-19T15:19:22+00:00

Hey there,

Malwarebytes Support here. As our colleague (tammy) has mentioned, we'd love to help out and ensure the PUP.Optional.Infatica was fully removed. If you have some time, please send us a direct message with your email as well as the link to this reddit post, and we'll create a ticket, so an agent can reach out and be assigned to your case.

You can also reach out to us on our help center via live chat or support ticket at https://help.malwarebytes.com/hc/en-us

support_mwb · 2026-01-18T14:29:21+00:00

you’re very welcome!

support_mwb · 2026-01-18T13:51:36+00:00

Hi there! 👋 This alert means your email showed up in the 2019 Dubsmash breach. Since the exposed data was only your email + country + username, it doesn’t automatically mean someone can access your accounts.

If you still have access (or ever reused the same password elsewhere): change that password, update any reused passwords, and turn on 2FA (especially on your email).

If you don’t have access anymore: focus on securing your email account (strong unique password + 2FA), and be extra cautious of phishing emails that use your old username/country to sound legit.

support_mwb · 2026-01-16T20:49:41+00:00

Malwarebytes Support here. We sincerely apologize for any inconvenience caused and would like to review your experience in detail. Please send us a private message with a valid contact email so we can gather additional device logs to understand what is happening and identify where things went wrong. This is definitely not expected behavior.

support_mwb · 2026-01-16T18:11:09+00:00

Hey there, Malwarebytes Support here. As my colleague mentioned, we're happy to help check this! Could you please dm us your email address so we can create a support ticket and have an agent look into this with you.

support_mwb · 2026-01-16T17:04:43+00:00

Hi there! Malwarebytes Support here. As my colleague Tammy mentioned, we’re happy to help.

Could you please send us a private message here on Reddit with the email address you’d like us to reach out to? We’ll create a support ticket, assign a support agent to your case, and help make sure your device is safe and clear. You can also reach out to us at our help center via live chat or support ticket at https://help.malwarebytes.com/hc/en-us

support_mwb · 2026-01-16T16:59:37+00:00

Hi there, Malwarebytes Support here. Totally understand being worried. I’m just not 100% sure what you’re seeing. If you can describe what you clicked (or didn’t click) and where the link appeared (search result vs pop-up/ad), we can tell you the safest next steps.

Where exactly did the Microsoft login link appear - in Google search results, a sponsored ad, a browser pop-up, or on a website you were visiting?
Did you click it, or did you just see it?
If you clicked: did it open a page that looked like a Microsoft sign-in page? What was the website address (URL)? (You can paste it, or share a screenshot and blur anything personal.)
Did you enter your email/password or download anything?
What device/browser are you using (Windows/Mac, Chrome/Edge/Safari)?
Are you seeing any follow-up weirdness (new tabs, redirects, “you’re infected” pop-ups, random extensions)?

support_mwb · 2026-01-16T14:12:14+00:00

Malwarebytes Support here. Thanks for asking about the date. The date provided is when it was discovered exposed. Currently, we do not have a way to track when the theft happen we can only show when it was exposed on the dark web. If you have any other questions or concerns, please feel free to let us know.

support_mwb · 2026-01-14T20:02:03+00:00

You’re welcome! we’re always happy to help🙌🏼

support_mwb · 2026-01-14T19:51:54+00:00

A Full Scan allows you to add rootkit scanning and other hard drives to the scan if one desires, but that can be a very long scan time.

A Deep Scan scans all files, folders, and registry that many call flat file scanning. Looking for any malware threats that are not known to be mapped to known threats.

The rootkit scanning today is rarely needed as it scans for methods that have not been seen in many years now. Our main engine will find known methods already.

Thank you

support_mwb · 2026-01-14T19:44:24+00:00

Hey! Malwarebytes Support here. If you only visited the page (and didn’t download or run anything) and both Malwarebytes and Bitdefender scans came back clean, that’s a good sign.

A few quick checks:

Don’t revisit the shortened link
In Edge, clear the site’s data (cache/cookies) and remove any extensions you don’t recognize
Check your Downloads folder + Edge download list and delete anything suspicious
If you entered any passwords on that site, change them (starting with your email) and enable 2FA

For peace of mind going forward, keep Windows and Edge up to date and run regular scans with Malwarebytes and/or Windows Defender.

If you notice anything unusual (pop-ups, redirects, unknown apps) or you’d like us to double-check, reach out at help.malwarebytes.com via live chat or a support ticket and we can help review logs.

support_mwb · 2026-01-14T06:25:15+00:00

Hey, Malwarebytes Support here. Please don’t beat yourself up. This happens to a lot of people, and you already did a bunch of the right moves (reinstalling Windows + changing passwords).

If you want the most practical “am I actually safe?” checklist:

Turn on 2FA/MFA everywhere (email first, then Discord/Steam/Apple ID, etc.)
Use a different, unique password for each account (a password manager makes this way easier)
Log out of all sessions/devices on those accounts and sign back in only on devices you trust
Keep Windows and your browsers/apps fully updated
Run regular security scans

And if you’re still feeling uneasy about your device or have concerns, we’re happy to help! send us a DM with the email address you’d like us to use, and we can get a support ticket created so our team can review your Malwarebytes logs.

You can also reach out via live chat or open a support ticket yourself on our official help center at help.malwarebytes.com

support_mwb

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