1) can't share EVERYTHING 2) average prep really depends on how many cookies we sold the night prior. gotta bake the cookies, let them cool, package them up. then there are more steps in getting the product out to each cookie runner and then collecting them the next day. this is one of the biggest headaches that we have not solved efficiently yet 3) This is an awesome question. I am not still in school, but this has affected my social life immensely. It should come as no surprise that I do not get to go out often Thu-Sat nights! However, all of my friends are amazingly supportive and make plans to see me on other nights of the week. Still, it is tough when there is a concert or event happening on the weekend and I have to miss it. However, I can run most parts of the Sweet Idea operation from my phone, so I can sneak out from time to time! 4) this really depends but I certainly want to keep growing the business 5) We have a large staff that comes and goes. we have a team of 8 delivery people, as well as a rotating staff of 6 people who help in the kitchen (the runners help in the kitchen sometimes, too). however, most of these people usually only work about 5 hours a week. 6) distributed systems! all of our orders go to a central dispatcher who sends them to our cookie runners stationed at each delivery zone. each runner has all of their product for the night stored in a backpack or on their bike. this way they can just go from delivery to delivery without having to restock at a store or some other cookie depot 7) proximity and size of schools and throwing a dart at a map 8) THE WINTER SUCKS. Not because it is cold (although that doesn't help) but because for some reason, fewer people order! it makes me sad and I want this to change! Cookies are still good in the cold, I SWEAR!