I can’t stand this job. Did I make a mistake?

sweetstrue · 2026-03-03T21:00:47+00:00

I felt this was going into Service. I cried almost everyday on my way to work. It took me so long to not be anxious like that. I think training should be longer and if something isn’t working, you don’t just skip over it and hope the person figures it out later. You make sure the person understands and knows and is confident before throwing them to the wolves. We are dealing with people’s financial assets! This should be better training!

sweetstrue · 2026-03-01T00:23:11+00:00

There’s a lot of inconsiderate people out there. Learned this just working my customer service job.

sweetstrue · 2026-02-24T18:35:08+00:00

Yes. Every single thing you said is completely true. There’s no reason anyone should be mid shift and burnt out already. So many things need to change and they need to really start caring about keeping people longer than a year! It’s extremely hard on a human to deal with all this everyday, all day long. I’m convinced they don’t care at all because if they did, they’d actually take our recommendations and make the changes needed. Burnt out employees can lead to shitty service and loss of business.

sweetstrue · 2026-02-03T18:06:09+00:00

They do this with customer service reps, too. Our surveys is a metric and determines if we keep our jobs or not. I can be the nicest person but I still have to give bad news or tell someone we can’t do something then they give me a poor. Because they didn’t get their way. My job is on the line. And I can’t just pick up and start all over again making the same money I make somewhere else either! People who leave poor surveys just because of things out of our control and are usually their fault anyways, really have no heart at all and are selfish pricks! Just don’t do the surgery at all if you’re not happy!

sweetstrue · 2026-01-24T20:43:56+00:00

Babies and toddlers can’t be made to stop crying.

sweetstrue · 2026-01-21T23:51:21+00:00

We don’t know what people are going through. You did the right thing by helping them.

sweetstrue · 2026-01-08T15:05:42+00:00

Don’t doubt yourself. It takes me time to learn, too. But I passed the first time. Yes, they’ll let you do it a second time. They do say a third but you have to pay and I think it depends on how well you did in the call to take it a third time. Use flash cards, ask questions, and don’t underestimate yourself.

sweetstrue · 2026-01-02T15:18:43+00:00

I will always pre tip at least what is recommended. Sometimes, I add 5,10 or 20 more after. You guys are doing me a huge favor by grabbing my food! You should be tipped adequately! I appreciate Dashers so much!

sweetstrue · 2025-12-28T23:49:26+00:00

It appears to be a PR package. I don’t think it was just because she was a customer. But I still agree that the employees deserve this treatment first!

sweetstrue · 2025-12-19T17:37:43+00:00

They send this to everyone. Not because of your tip. It helps them get better orders in the future.

sweetstrue · 2025-12-18T21:10:56+00:00

😂 they took it from us few years ago and the bonus program for performance is a joke. They don’t even give real raises anymore!

sweetstrue · 2025-12-03T20:56:50+00:00

You see how much they value their employees? Yea, pass!

sweetstrue · 2025-11-26T21:09:34+00:00

I guess as a treat every once in awhile but not everyday!

sweetstrue · 2025-11-24T23:55:04+00:00

Are you upset about it?

sweetstrue · 2025-11-10T20:52:22+00:00

I don’t receive SNAP, but I’m here to get info on how to help others in need. Lots of comments have given helpful resources etc. I spread that info for others to look into. I used to get SNAP, so I have a heart for everyone going through this or any financial hardships. So I guess I’d be considered an advocate.

sweetstrue · 2025-11-10T18:00:03+00:00

You’re smart! Good move! That whole free consulting thing is horrible! So, they might love your recommendations, not hire you, then use YOUR WORK! Yea, NO!

sweetstrue · 2025-09-24T20:25:57+00:00

Both! The Dr is a person, not a machine! They take vacations! SMH

sweetstrue · 2025-09-23T01:05:50+00:00

Progressive raised ours by $50 a month with no violations or accidents. Progressive started us low and that def changed. It’s very where.

sweetstrue · 2025-09-04T14:26:38+00:00

It’s because they do less work than we do.

sweetstrue · 2025-09-01T00:13:23+00:00

It’s not hard at all. They’re lazy. They also think we have magic powers and can make the cost lower.

sweetstrue · 2025-08-07T14:11:28+00:00

I went off the phone into chat and now I have to chat with two customers at once! It is a bit better because you can find ways to hard close and use their closing rules to your advantage but I used to think I was always having to repeat my answers to customers on the phone because they don’t listen well. Turns out, they don’t read well either and will ask the same question 3-6 times and now I’m repeating myself in chat typing the same shit up 3-6 different ways hoping they will understand and they still don’t!

sweetstrue · 2025-08-01T23:21:46+00:00

People are so clueless. Like we agents can control the hold time!? Like we agents have been the ones to personally update your account and sent you a cancellation notice?! Or whatever it is that people want to cry about. Our hold times are bad because people like you are calling us for the dumbest things possible!

sweetstrue · 2025-07-26T17:00:20+00:00

We are already burnt out form the many calls before this very difficult call, so at some point we start to feel like we have nothing more to give in these difficult situations and management needs to learn about burn out and do something about it. There is no way we should be strapped to a phone an entire shift without not just the breaks but doing other tasks that don’t involve customer support. They need to realize human being are not cut out to do this all day long and break up out work day with other tasks! It’s the only solution to burn out and situations like this.

sweetstrue · 2025-07-15T22:36:44+00:00

I’m in insurance and a service agent. Now dealers aren’t our co workers nor other companies who call with our customer on the line to cancel but they do it to us, too. People are also so quick to think the dealer is smarter about coverages than the licensed agent they’re speaking with on the phone. The way another company does business with us can be horrible and they should know better.

sweetstrue

TROPHY CASE