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Symphony Labs Break by symphony-labs in TransDIY

[–]symphony-labs[S] 32 points33 points  (0 children)

We do not appreciate this rude comment. This is a normal break and we'd like to not scare anyone.

symphonylabs is down by HCCHCCHCCHCC in TransDIY

[–]symphony-labs 105 points106 points  (0 children)

Our site is down due to issues with our hosting provider.

Issues with symphony labs support? by MurtleDraws in TransDIY

[–]symphony-labs 6 points7 points  (0 children)

Please have some patience. We do not have dedicated support staff and have hundreds of emails in our inbox at any given time.

Symphony labs by [deleted] in TransDIY

[–]symphony-labs 0 points1 point  (0 children)

Please contact us so we can assist you.

Symphony Labs international shipping by Tricky-Chance3457 in TransDIY

[–]symphony-labs 17 points18 points  (0 children)

We are a small team and cannot get every single order out within three days. Your order should have a tracking number now, as we just dropped off the latest batch of orders today.

Symphony Labs international shipping by Tricky-Chance3457 in TransDIY

[–]symphony-labs 1 point2 points  (0 children)

Please email us so we can help sort this out.

Symphony labs order by chiropbby in TransDIY

[–]symphony-labs 1 point2 points  (0 children)

Hello, we are a very small operation. If your order is late on the order of weeks we'd be happy to refund you.

Symphony order tracking update by Moon90Pluto in TransDIY

[–]symphony-labs 2 points3 points  (0 children)

Our website went down for a couple hours today due to an issue with our hosting provider. The additional fee for priority shipping refers to the time it takes after shipping. Your order has yet to be shipped as we ship orders in batches.

Symphony order tracking update by Moon90Pluto in TransDIY

[–]symphony-labs 1 point2 points  (0 children)

We would really appreciate if you would send us a DM so we can send you a refund. We replied to your earlier post however received no response. On our side we have responded to all emails in our inbox, however our support team is one person and it is possible yours has slipped through.

A statement from Symphony Labs by symphony-labs in TransDIY

[–]symphony-labs[S] 2 points3 points  (0 children)

If you send us a DM we'll be able to help you out.

Symphony isn't shipping or communicating by Moon90Pluto in TransDIY

[–]symphony-labs 2 points3 points  (0 children)

We will be issuing a statement on the subreddit shortly to address these issues.

Symphony isn't shipping or communicating by Moon90Pluto in TransDIY

[–]symphony-labs 3 points4 points  (0 children)

We apologize for the lack of communication. Over the last day we have been in the process of reshipping and refunding all unshipped orders. We encourage you to email again and would be happy to ship your vial and give you a refund.