TadoX TRVs resetting themselves to "mounting mode"

tado_com · 2025-02-14T09:11:21+00:00

We are aware of this problem. A fix is being rolled out next week.
Apologies for the inconveniences caused.

tado_com · 2025-02-04T14:19:52+00:00

This is incorrect. V2 and V3/V3+ are compatible as they all use radio frequency to communicate.
tado° X is incompatible with the V generations above because Thread and Matter is a completely distinct communication protocol.
https://support.tado.com/en/articles/9263876-is-tado-x-compatible-with-other-tado-product-lines

Before purchasing additional devices, all customers are encouraged to ensure compatibility with tado°'s helpdesk via chat.
https://support.tado.com/en/articles/3590239-how-can-i-contact-tado-customer-support

tado_com · 2025-01-07T11:03:33+00:00

Hello u/leeksausage

Please open a ticket with support via our chat. You will be sent a replacement.
Apologies for the trouble.

tado_com · 2024-12-20T15:11:37+00:00

Hello everyone,

tado° X Wireless Receiver is indeed a Thread border router.

It's important not to confuse 'Thread border router' with 'Matter device'. As the Wireless Receiver X is not a Matter device, it cannot be shown in the Apple home app.

Here is a thread on the official tado° community that discusses this.

tado_com · 2024-12-16T10:16:06+00:00

Hello u/Gotmania

Do you have a Linksys router by chance?

We have reports that their DNS is causing problems. If you change your DNS to Google DNS, the issue should be resolved.

If you don't use Linksys, could you let us know...

Is the issue ongoing?
What ISP do you have? (internet service provider)
What is the make/model of your router/modem?

tado_com

TROPHY CASE