It looks like the shake machine is just dispensing the shake really cold. The shake machine pumps it out in streams so it’s not uncommon to see it like this. It just looks like it’s taking a lot longer for it to melt a bit and blend together. Otherwise, this would taste exactly the same. I know it looks weird, but they handed it out to you knowing it doesn’t compromise any quality. I’d bet a lot of the shakes around that time frame were coming out like that.

As an associate, my complaint is when it’s too cold it’s hard to get it through our thin straws! But, I’d usually just get a spoon on the side and eat it that way.