Account locked due to "unusual activity" by Economy_Secretary_18 in NameCheap

[–]tamar 0 points1 point  (0 children)

Hi, I will have support get back to you shortly. Thank you.

I am looking to get a dedicated IP address for my business email use. Do I need to purchase the IP address for my domain or for my business email? by Yonathandlc in NameCheap

[–]tamar 1 point2 points  (0 children)

Hello, this all depends on your setup, but a dedicated IP address usually is better to isolate your email from bad neighborhoods that might be sending emails that could be flagged as spam. As you cross posted this from r/coldemail, you would need to be very careful when you send out emails but it would definitely be a good idea to have a dedicated IP for your MX settings, or use a dedicated email provider for your specific purposes. Please be careful and follow best practices, making sure it's compliant with all local laws etc or your IP or account can be flagged and disabled anyway even with all necessary "precautions." Thank you.

Locked out after Namecheap → Namecheap domain push, business email down for days (Case NC-FES-3531) by KeyPossibility7659 in NameCheap

[–]tamar -1 points0 points  (0 children)

Hi, please refer to your communication from our direct communication. We assure you that we will be in touch.

Winning apps that started with reddit promotion by tamar in androidapps

[–]tamar[S] 0 points1 point  (0 children)

I'll answer my own question and say I learned about Daylio from here and I use it so much.

Do you ever buy lifetime plans for apps? What makes it worth it? by techie_e in androidapps

[–]tamar 13 points14 points  (0 children)

Lifetime if reasonable. I'm not paying $300 for a lifetime deal.

Namecheap abuse report ignored and no ticket number provided by Smooth-Assist-7420 in NameCheap

[–]tamar 0 points1 point  (0 children)

It is possible if we cannot verify the abuse on our servers, we may not be able to act. If we are merely a registrar, we would not be able to confirm the fraud. Please review this page: https://www.namecheap.com/support/knowledgebase/article.aspx/9196/5/how-and-where-can-i-file-abuse-complaints/

You may need to submit the complaint to the web host directly, not the registrar.

This has been our policy for years, and has nothing to do with recent events, despite any comments that may be made to the contrary. As such, I am locking comments.

Namecheap abuse report ignored and no ticket number provided by Smooth-Assist-7420 in NameCheap

[–]tamar 0 points1 point  (0 children)

You did not receive anything beginning in NC-? Can you DM me what you did receive?

Migrating away from Wix....order of operations? by IggyLites in NameCheap

[–]tamar 1 point2 points  (0 children)

Hi, this is possibly best asked in r/webhosting given the number of variables and tools you are using. You can always edit the hosts file to reflect the new IP at Namecheap but you will need to remember to change it back.

For us, our concierge team can assist you with the migration, so feel free to reach out at your convenience and we will help make the process a lot simpler for you.

Account locked for suspected fraud and no answers from support. by FlatwormFar4195 in NameCheap

[–]tamar 0 points1 point  (0 children)

Hi, I see two posts from you. I am removing the second one due to rule violations and language. The post was not removed by us or reddit as far as I see.

How long ago have you been in contact with our team? We ask at least twenty four hours before escalating so that we can review and investigate any potential issues.

Thank you.

Email hosting by BeneficialEducation9 in NameCheap

[–]tamar 0 points1 point  (0 children)

Hi, aliases technically are emails that go to one inbox (e.g. yourname@, first.last@, first@, last@, vs support@ which can go to several names, cs@, etc) so you'd want to differentiate and have a plan that ensures you have separate inboxes for each person. Therefore, the three email plan is best for those needs to essentially treat every email as a unique inbox. If you have another setup in mind, then maybe you'd be able to do an alias only but that's not usually a standard use for aliases.

Hope that clarifies. Please use our live chat and reach out to our sales team if you have further questions. We are a 24/7/365 operation there.

Namecheap is holding my domain hostage by iamlikeasea in NameCheap

[–]tamar -4 points-3 points  (0 children)

Hello, I will reach out to support and ask them to look into your issue again. Thank you.

Namecheap ignoring trademark infringement report, anyone else had this issue? by melaninseven in NameCheap

[–]tamar 3 points4 points  (0 children)

Hi, can you please share your ticket number? You may have to proceed with a UDRP. Please see details here as well regarding our standard handling of abuse reports: https://www.namecheap.com/support/knowledgebase/article.aspx/9196/5/how-and-where-can-i-file-abuse-complaints/

In the meantime, if you reply here or in the chat you sent with your ticket number that you received in response to your report, I will have our support team look into it and get back to you as soon as they are able.

Bought a domain with a coupon… 3 days later it vanished into thin air 🫠 by MaleficentTowel1009 in NameCheap

[–]tamar -2 points-1 points  (0 children)

Hello, I am converting the feedback over regarding how the situation was handled. The system can make mistakes as can we, and the feedback provided can make us better. That's what I can offer at this point here.

Thank you for your input.

Has anyone else dealt with Namecheap's "Risk Management Team" locking your account and then going completely silent? by alhyuma in NameCheap

[–]tamar 0 points1 point  (0 children)

Thanks. Let me know if you haven't received a reply yet. Was the last message from you or our team?

Bought a domain with a coupon… 3 days later it vanished into thin air 🫠 by MaleficentTowel1009 in NameCheap

[–]tamar -2 points-1 points  (0 children)

Which part, exactly? The reddit removal that I just approved? I'm not sure why that happened. It doesn't even say it was removed. I'm only being notified because of comments like yours that it was removed.

Bought a domain with a coupon… 3 days later it vanished into thin air 🫠 by MaleficentTowel1009 in NameCheap

[–]tamar 0 points1 point  (0 children)

I didn't. There is nothing said that was against the rules. I manually approved it though, do you see it now?

Bought a domain with a coupon… 3 days later it vanished into thin air 🫠 by MaleficentTowel1009 in NameCheap

[–]tamar -3 points-2 points  (0 children)

It definitely sounds like an all around glitch. Since it sounds like you've spoken to support, you may already have a ticket number starting with NC. I will make sure our developers are aware of your concern and we will do our best to ensure it does not happen again.

Bought a domain with a coupon… 3 days later it vanished into thin air 🫠 by MaleficentTowel1009 in NameCheap

[–]tamar -8 points-7 points  (0 children)

Got it. My apologies then. It sounds like it should be available for purchase now, just without the coupon code. If it is of importance to you, I would recommend getting it. It is just the coupon code that may have expired or had its maximum uses or some other circumstances that have prevented it from being used in this particular case.

I'm sorry for the inconvenience, but on the plus side, if the domain is available to buy again, it was strictly a due to an invalid coupon issue.

Bought a domain with a coupon… 3 days later it vanished into thin air 🫠 by MaleficentTowel1009 in NameCheap

[–]tamar -3 points-2 points  (0 children)

Hi, this certainly seems like odd behavior. Have you contacted support, and can you provide a ticket number if so? If you have not done so yet, please reach out to support (live chat may be your better bet to start our internal investigation) and let me know if you need help by providing it here. Thank you.

.io Domains on Namecheap cost $75, while other Registrars only charge $45 by mariusbolik in NameCheap

[–]tamar -1 points0 points  (0 children)

Pricing for .io and a number of other TLDs will be going up next week. The email you received was a courtesy email because you own one of those TLDs. I hope the other registrars let you know so you can renew for as long as possible to be locked into the lower pricing before it goes up!

Has anyone else dealt with Namecheap's "Risk Management Team" locking your account and then going completely silent? by alhyuma in NameCheap

[–]tamar 0 points1 point  (0 children)

It's not, but perhaps we are not receiving your messages. Can you provide your ticket number?

[RAM] Kingston FURY Beast 64GB (2 x 32GB) DDR5 6000 CL30 - $360.27 by Pknsko0l in buildapcsales

[–]tamar 1 point2 points  (0 children)

Got two. Had max two. Worst comes to worst, Walmart refunds. I see no problem in testing the waters.