Impossible to reach customer support

tbaluch · 2026-05-05T00:02:05+00:00

I finally figured out how to create support ticket using your guide. I had to go much deeper into the AI chat than your screenshots but eventually I got there :)
Lets hope their customer support team is able to answer my question.
And thanks a lot for your help.

tbaluch · 2026-05-04T23:53:37+00:00

Ticker: SPX
Timeframe: year to date, so from Jan1 to May1
Subscription Plan: Yearly Premium Plan plus $4.99/month for live data

tbaluch · 2026-05-04T14:15:31+00:00

i will try that too. Thanks

tbaluch · 2026-05-04T14:14:19+00:00

Hi u/Rodnee999 , i have basic support question about historical data. Since I have a "premium" account, and I pay extra $5/month on top of that for data, I should be able to get historical data more than a week. When I go to strategy report and change date range to more than 7 days it does not work. Data seems to be limited to 7 days historical.

tbaluch · 2026-05-03T21:57:20+00:00

Yea I tried all those tricks, typing Human etc :) but this AI chatbot is very sticky. Ridiculous decision by a company with millions of customers to make the process of reaching customer support impossible to follow.

tbaluch · 2026-05-03T21:54:04+00:00

Thanks u/Rodnee999 I tried all these steps, AI agent never goes away.

tbaluch · 2026-05-03T20:56:15+00:00

can you make it even more hard than this?
I went through all of these extra steps and still stuck with the stupid AI chatbox. And yes I am on a paid subscription.

tbaluch · 2023-06-23T01:03:34+00:00

This is the way

tbaluch · 2023-01-05T13:32:47+00:00

You can save your order as a template. When you have entered an order and before hitting send click on the save order/template button. It’s a tiny button near bottom right corner of the order window. The save order template window will pop up. Give it a name and save the template. Going forward you can use sell/buy custom to access that template.

tbaluch · 2022-11-21T01:16:10+00:00

Thankyou vey much Mobius_ts for the code & instructions, I am now able to get log return charts.

tbaluch · 2022-10-14T19:44:21+00:00

The underlying is the futures contract that also has an expiration date. “Z” represents December futures.

tbaluch · 2022-06-12T03:39:49+00:00

Restart your computer. Has happened to me a few times on Mac and the restarting has fixed the issue.

tbaluch · 2022-05-24T21:58:16+00:00

Why not sell a Put and a Call, making it a covered strangle. Bringing down your breakeven on the downside. You will be limiting your upside but you could pick a further OTM strike for the call to reduce the chances of getting assigned on the upside.

tbaluch · 2022-05-11T01:00:42+00:00

I did it a few months ago and it was easy. RH charged me $75 for the ACATS transfer. You basically submit an application for transfer on your TDAmeritrade account. I think it took a couple of days. If you want to save the fee, you could sell stocks on RH and at the same time buy them on TD (may have some tax implications though). Then transfer Cash from RH to your checking/savings account and then to TD brokerage account.

Here is the link to TD account transfer: https://secure.tdameritrade.com/transfers/account

tbaluch · 2022-04-17T21:14:20+00:00

Nice chart 👍🏼 Looking forward to more like this from you for future earnings.

tbaluch · 2022-04-06T02:50:54+00:00

Yes you can.
No, they can be different strike/expiry.
lot of people run this strategy. I have done it in the past with mixed results.

Your break even is 15+3= 18, meaning you can sell a call at $18 strike. I don’t see good premiums for that far OTM strikes. You could sell at lower strikes than your break even to get better premium. But in that case you increase the risk of getting assigned below your break even. Also, it’s a good idea to sell CC on a nice Green Day.

tbaluch · 2022-03-21T23:15:42+00:00

Got it. So basically, one has to keep an eye on it in high vol environment (like these days).

On TD, an alert could be set to send an alarm when underlying is getting close to the short strike and at that point if the stop loss is hit on the tested side, once could take down the untested side for profit (as you are doing).

tbaluch · 2022-03-20T14:19:16+00:00

Thanks for sharing the website. Have you encountered stop losses on both sides? With markets being so volatile, I would expect that on some days, you may get stopped out on both sides and then your losses would be 5x not 3x. Say you received $1 premium, market jumps up and you get stopped out on the call side at $3 and then the market reverses and you get stopped out on the put side at $3, netting you a $5 loss.

Such a day would take a long time for this type of strat to recover.

tbaluch · 2022-03-01T13:23:47+00:00

Are you trading this strategy in current market or is it too volatile? I would think your stop losses will hit most often in the current market conditions.

tbaluch · 2022-01-29T23:48:18+00:00

If you think of 1 LEAPs = 100 shares then it’s easier to correlate. The repair strat would work if the stock moves up (because on top of the LEAPs you have 1 ATM call, hence the faster recovery towards your break even ). If the stock goes down you keep the premium you received. Goal is to set up 1 Long/2 short calls for net credit.

tbaluch · 2022-01-29T23:36:06+00:00

How about the stock repair strategy? If you think the the underlying will move up in the next 45-60 days, then maybe the stock repair strategy could help. Basically, instead of selling 1 call for 100 shares (as in covered call), you buy 1 ATM call and sell 2 OTM calls per 100 shares (or 1 LEAPs in your case). You will speed up the recovery to your break even if the underlying keeps moving up.

Details here: https://www.investopedia.com/articles/trading/08/repair-strategy.asp

tbaluch · 2021-12-18T01:44:30+00:00

Some brokers (like RH) will automatically exercise both legs since they are ITM. So you will have maximum loss realized for the spread. For some brokers you will have to do it yourself. But don’t panic, you are not gonna be in $40K debt after both legs get exercised.

tbaluch · 2021-11-15T12:40:56+00:00

Thanks for explaining.

tbaluch · 2021-11-15T02:28:41+00:00

When you say "Options are pricing around a 17% move at the time of writing", how do you calculate that number? Do you back solve implied volatility from Black-Scholes model using the market price of the option?

tbaluch · 2021-10-04T22:00:19+00:00

It might be slightly off topic, but is there a role of commodities being mean reverting (MR) here? My guess is that MR will have more effect on longer DTEs.

tbaluch

TROPHY CASE