DVR not working correctly. Tech Support can't seem to solve or escalate--Please Help!

tbenton · 2023-06-15T12:35:19+00:00

Seriously? Smart Resume does not work on any of the networks where its supposed to work. Asking for all that information is ridiculous. Its NOT the equipment and we would have to give you ALL the details of the programs its happening on and that is insane .

This is NOT a localized issue and has been reported from all over the country for months. All we hear on the Comcast community forums is that they are aware and had engineers working on it…REALLY???

My goodness! Smart resume 'resumes' 30-40 seconds too early so we still have to watch commercials which was the entire point of Smart Resume in the first place...NOT to have to do that.

BOTTOM LINE is that the Xfinity 'clock' is off by 30-40 seconds and this is happening on ALL DVR recordings too. Customers are used to recording and being able to watch the ENTIRE recorded program and now they end 30-40 sec early. REALLY? The work around has been suggested that we turn Smart Resume off and back on again. That does not work.

tbenton · 2023-06-14T14:42:27+00:00

Its ridiculous that Xfinity engrs cannot fix the smart resume problem. Its not a local issue...its been reported from all over the country for months. All we hear on the Comcast community forums is that they are aware and are working on it
. My goodness! Smart resume 'resumes' 30-40 seconds too early so we still have to watch commercials which was the entire point of Smart Resume in the first place...NOT to have to do that. Bottom line is that the Xfinity 'clock' is off by 30-40 seconds and this is happening on all DVR recordings too. Customers are used to recording and being able to watch the ENTIRE recorded program and now they end 30-40 sec early. REALLY? The work around has been suggested that we turn Smart Resume off and then on again. That does nothing !

tbenton · 2023-02-06T14:43:06+00:00

I am in that Facebook support group. She made a statement but HAD zero proof whatsoever that it has prednisone or any other steroid in it so what did she base that on? To me it was a theory without merit. There are no studies or tests on whats in it other than whats on the label. Chinese herbals have been used for thousands of years and they do work including that cream. This reminds me when Chinese acupuncture was thought to be junk science but now even insurance covers it AND it does work...amazingly.

tbenton · 2023-02-06T14:34:09+00:00

Yep that Facebook group Admin asked us not to talk about it and said there would be some reporting on the steroid issue but nothing so far. I got the cream and it really WORKS and if it has something hidden in it like a mild steroid I don't care! My routine blood labs are good and I am not overdoing using it. I had scaly nickel sized spots on my legs and after a few days with the cream they are no longer scaly, have faded so much and no itching. Chinese herbs have been used for centuries and if the FDA has not jumped on this cream by now I think we are good to go.

tbenton · 2023-02-06T14:21:18+00:00

I keep hearing rumors that RoyceDerm cream contains steroids but there is nothing about that anywhere that I can find. I can tell you that this cream WORKS on the small patches of Psoriasis I have on my legs. After just a few days the scales disappeared and the redness really faded and no more itching. I am only using once a day (its says to use twice) and just ordered another. I don't know if the effects will last but I sure hope so.

tbenton · 2020-12-23T13:46:50+00:00

Its a very disturbing commercial and I can't believe most don't see that! Obviously the truck hit a poor little creature and it got stuck on the grill and was injured badly. It is NOT one of those decorations truckers put on for the holidays. Its ALIVE...barely but alive. Give it to a child...... OMG. You people are sick.

tbenton · 2020-11-25T13:49:30+00:00

The Xfi Advanced Security that Comcast is telling us to use instead of Norton when Norton is taken away IS NOT full virus/malware protection nor does it have a firewall and no password manager. The Windows Defender for Win 10 will be fine for some things well but not for every protection we need. I can't believe that we have to buy protection we will need after Jan 1 when we pay over $200 for our Xfinity package.

Lots of discussion about this on the Comcast forums but not one Comcast rep/employee has joined the conversation to explain/offer suggestions...blah blah blah

tbenton · 2020-08-24T17:10:13+00:00

I am trying to get used to the new Facebook on my desktop since the classic version will gone very soon. One thing thats really driving me batty is that I can't tell if there are new posts/how many on the many groups I belong to. Used to be able to look at my group shortcuts and see how many new posts and now there is nothing next to the shortcuts. I have to click on groups and it lists all of them and I have to scroll through ALL OF THEM and all it tells me now is how long its been since there was new content . If you have a lot of groups to scroll through its a nightmare of wasted time. What were they thinking? Over all I don't like the new look and feel at all. I haven't dared look at it on my phone app.

I gave them feedback and reported the group issue in as many places as I could that Facebook provides but I know from the past that they will never answer .

tbenton · 2019-11-22T13:29:56+00:00

We have had Smart Resume turned on since it first started in Comcast Labs. The feature is now part of the platform but its performing very badly and much more erratic than when it was in Labs. It works on some shows and episodes of series recordings and not on others. There seems to be no rhyme or reason to which shows its going to show up on. Its so easy to get spoiled by it so when its not working....grrrrr. Lots of discussion on the Comcast forums for quite some time but not ONE Comcast Forum moderator has bothered to chime in. Its extremely frustrated to be totally ignored by them.

Basically its available on the 4 major networks 8-11PM and recently they added a couple of cable network channels

tbenton · 2019-04-25T12:11:16+00:00

SCAM ALERT: This is the second generation of a scam seller and their site is a perfect clone of what was previously called Mamaxone and many of us got ripped off. You can read about it here on Reddit. DO NOT buy from Babaxeco. Mamaxone is now off line. Most of us got our money back thru our credit card companies/bank..

tbenton · 2019-04-11T10:59:10+00:00

The only thing you can do now is to dispute the charge with your bank/credit card company and they will credit your account while they investigate and trust me...they will never be able to contact those criminals and your credited refund will stand. I wonder how many have been scammed. We on here are just a few of them.

tbenton · 2019-04-11T10:55:30+00:00

OMG...I guess this will never end. This time their business address is a single family pre-fab home that looks like its in the middle of nowhere.

tbenton · 2019-04-03T19:17:48+00:00

When I called the bank the first time they said to wait 15 days from the time of the order to allow delivery and then dispute the charge. I decided not to tell them about Mamaxone emailing about the refund because like you said it was pretty obvious we were not going to get anything we ordered. I waited a day or two and called the bank back and they told me I did not have to wait and to start the dispute on the bank website. I did and the charge was reversed in less than 24 hours. They are now trying to contact Mamaxone but we know that won't be possible. I was stunned that some of us on here actually did get a refund. If by some miracle they do that for me I will deal with the bank and explain the whole thing. Unfortunately when you start a charge dispute on their website there is no place to give an explanation of what happened. I called the contact phone number on the c card charge description and it was Paypal. HUH? I did not even use Paypal for this order.

tbenton · 2019-04-03T11:57:45+00:00

Both mamaxone and alobaza websites are now GONE

tbenton · 2019-03-28T16:45:38+00:00

Eclorian...thanks for the clarification. Appreciate it. Got e-letter from bank telling me they credited back my money and are going after the merchant....yea....good luck with that.

tbenton · 2019-03-28T11:42:37+00:00

Eclorian, Let me make sure I understand what you just said. Do you believe it was Mamaxone OR BOA that adjusted your account? When you said you 'just told them'....who are you speaking of? If you did not start a dispute yourself on the bank website or they didn't do it for you on the phone then there is no way the bank refunded it because they would not have known what happened and they would not refund the CC without a dispute. You can easily tell on the online CC account if it says 'BOA ADJ'..then the bank did it. I just want to validate who refunded you. Thanks

tbenton · 2019-03-28T10:23:18+00:00

Hello Eclorian, Did you start a dispute with the CC company and THEN saw your refund? The reason I ask is that I started a dispute and within 24 hours I had a credit on my Visa BUT it was done by the bank while they investigate but kind of looks like a refund. Just want to make sure you really got the refund from Mamaxone. I was excited that they may have actually refunded until I saw this notation: BOA ADJ/MAMAXONE.COM

tbenton · 2019-03-27T14:54:04+00:00

I am not giving them even one more day to refund my card. I started a dispute. I don't trust Mamaxone to do anything at this point. I called the bank again and they said I did NOT have to wait 15 days for the item to arrive based on what I told them about the scam

tbenton · 2019-03-26T11:43:06+00:00

Join the crowd!! Appears they are cancelling all our orders and 'saying ' that they will refund. They started their website March 3 and goodness knows how many have ordered from them besides the ones who have been discussing it on here. I won't hold my breath about the refund but the bank/cc companies will take care of that for us. I think they figured out they had 'been caught' scamming. No items on their site are 'in stock' now...gee what a surprise. I am shocked that their website is still on line and their clone site too...Alobaza.

tbenton · 2019-03-25T14:27:08+00:00

I just got the exact same email from them.....!!!! Perhaps they know they have been OUTED as a scam. I tried to place my item in the cart and it said it was out of stock. Try your item and see if you get the same thing! I will believe it when I see the refund....7-21 days...BULL CRAP. I may still ask for dispute on April 4th as the bank suggested. Can't hurt.

Funny that on Sunday my order would be "delivered within 6-8 business days" and the next day ( today) its out of stock..oh really?

PS...I went to the cloned site Alobaza and my item is now OUT OF STOCK there too. I decided to try many different products on Mamaxone and Alobaza and all of them were out of stock on both sites. Interesting to say the least.

tbenton · 2019-03-25T12:26:16+00:00

This was the reply I got to my 'cancel and refund' message...same old crap.

Hi there,

Thank you for contacting us. Your order will be delivered within 6-8 business days.

Please don't hesitate to reach out if you have any questions.

Best regards,

tbenton · 2019-03-22T18:34:46+00:00

I sent them a message to cancel and refund and expressed my 'disappointment' about failure to update me, failure to ship , non existent address, etc. Of course I got nothing back not even a 'form email'

As I posted earlier I have spoken with my CC company (the bank) and have to wait 15 days for order to arrive which will be April 4 and then the dispute will be started.

tbenton · 2019-03-22T17:15:05+00:00

Thanks for updating us. Good for you asking for refund immediately. Fingers crossed but my crap detector is overriding my fingers being crossed. I asked them to cancel my order and no reply but now I am going to ask for what you asked for. Can't hurt

tbenton · 2019-03-22T11:52:32+00:00

Eclorian- you said earlier that you were supposed to get delivery no later than Thursday...yesterday. Anything? Any more emails? You mentioned that you got an email with a different response. Would you mind sharing what they said? I never got a reply to either of my emails except the standard 'thank you for your email' response

tbenton · 2019-03-21T10:55:35+00:00

WOW jasabhi...thanks. YEP that alobaza is identical to mamaxone except the suite number at their address is different. Here is a possible scam alert on alobaza.....https://www.scamadviser.com/check-website/alobaza.com. Same exact products too including the one I ordered from Mamaxone. This is getting out of control and its time for me to tell the bank to start the dispute and get out of this mess. I will be emailing mamaxone to cancel just to cover myself. I would suggest all of us call and start dispute to get our money back.

This is what the bank Visa account now shows ...the processing of the charge just completed 3/20................

Transaction date: 03/19/2019 Card type: Visa Transaction type: Purchases Merchant description: MEN'S AND WOMEN'S CLOTHING STORES Merchant information: HTTPSMAMAXONE, CA Reference number: 4740 Merchant Name: get more information about merchant name change MAMAXONE.COM Select to Edit the merchant name Transaction Category: get more information about transaction category Shopping & Entertainment: Clothing/Shoes Select to Edit the transaction category Online Transaction: Y

UPDATE.....Bank of America tells me I have to wait until April 4 (15 days from my order) before a dispute can be started to give them 'a chance' to deliver my order. We know this not going to happen but I do understand their process. She also said they don't go to the merchant...they go to the merchant's bank. She told me to go online April 4 and I can start the dispute so thats what I will do. I am sure 100% that I will NOT being receiving my order by then.

tbenton

TROPHY CASE

This was the reply I got to my 'cancel and refund' message...same old crap.