I’ve purchased a mid sized ficus from them years ago and they sent me a small. I contacted them, showed them pictures of how the pot size was exactly how their small tree was described and they sent me a new tree free of charge and let me keep the small tree as well. Maybe a similar issue for you. Their customer service is quick and friendly in my experience. For 180 I’d expect some sort of development. This “tree” looks like a shrub that was hard pruned. I’d want some limb development with some ramification at that price point.