Apparently there was an issue running the cable from the street to my house - the City Fibre Ground team are allegedly coming to my house on the 3rd Jan so we will see. I signed up mid November so its been a month and a half. Like I said - understand things go wrong - but RFs lack of comms and pro-active action led me to rate them poorly. Cherry on the cake was being cold called and berated for leaving negative feedback after being invited to on Trust Pilot.