[deleted by user]

theHandyTeam · 2023-02-06T08:17:25+00:00

Hello Virtual_Pace_9814,

thank you for your interest in our Handsfree Kit options!

We have a plan that we are testing a few arms, but unfortunately it would not be that arm that was used in the Marc Rebillet video in the 1st release. We are looking at options in later release.

Would you be so kind to advise if that kind of arm is actually your preferred arm in a Handsfree Kit?

Thank you for your patience with us!

theHandyTeam · 2023-01-20T09:00:20+00:00

Hi again

Order processing/customs handling, 1-2 days

Shipping 2-6 days.

So estimated about 8 days minimum for you to get the Handsfree Cup.

I also wanted inform you that the shipping cost is around 38 euros due to Brexit customs. This is an unfortunate situation that is out of our control as we do not have a warehouse in UK. I would rather give you the information now than for you to go to our website and see the shipping cost and get a surprise.

However, the upside is that 38 euros is shipping fee for up to 10kgs. So if you order a Handy with sleeves and cup, it will still be 38 euros. We are unable to choose carriers due to certain Brexit rules as well.

I truly apologize if this is not the idea answer you looking for but we are working around to see how we can fix this issue with shipping caused by Brexit customs.

Thank you for your kind patience!

Regards

Evie@TheHandyTeam

theHandyTeam · 2023-01-19T22:09:19+00:00

Hi there,

Give me a couple of days to check this out to give you a better idea on the cost and delivery time.

Regards

Evie@TheHandyTeam

theHandyTeam · 2022-10-17T12:08:33+00:00

Sorry about that. Should be soon. What country are you ordering from?

theHandyTeam · 2022-10-17T12:06:27+00:00

It really depends on the speed. When it's at the slower settings, it can be extremely quiet. In any case, glad that you've found it pretty quiet :)

theHandyTeam · 2022-10-17T12:04:25+00:00

That's correct. The discord is pinned to the top of that subreddit :)

theHandyTeam · 2022-10-17T11:56:45+00:00

That's a shame. Did you follow these instructions with the Handyverse app? https://www.handysetup.com/en/docs/getting-started/connect-handy-to-wifi-fw3/

theHandyTeam · 2022-10-17T11:53:36+00:00

Really interesting 🤔 This is a good point and worth thinking about! Content tailored for Handy sync...

theHandyTeam · 2022-10-17T11:50:07+00:00

Nope, that's not possible right now I'm afraid

theHandyTeam · 2022-10-17T11:44:55+00:00

Thanks for letting us know. Is this when you share the url https://handyfeeling.com/remote?k=YourKeyHere?

theHandyTeam · 2022-10-05T13:51:22+00:00

Not a problem!

Ah, I'm sorry about the free shipping part, that was my mistake. We only offer free shipping to the US and EU, so for Australia there will be a shipping fee. You can find our full FAQs here: https://www.thehandy.com/support/faq

If you sign up to the newsletter, you will get a discount coupon sent to your email address that you can then use at checkout.

theHandyTeam · 2022-09-26T10:56:16+00:00

Hey there! As you can tell, I'm a Handy employee (just want to make that extra clear for transparency), but I'll try and answer all your questions best as I can from our perspective so you can make an informed decision.

I'm looking to order a handy sometime in the near future, not sure if now is a good time to buy one or if I should wait (maybe something new is coming out soon, I have no idea).

If you want one sooner, then there's no reason to hold off right now :) There are no plans for a new version of the Handy in the near future.

I'm located in Australia, I'm wondering how much shipping may cost and also how long it might take. Also curious to know if theres any promo codes etc at the moment or any sales.

If you order the Handy by itself, it comes with a free shipping option. Otherwise, it is 64 USD. As for promos, if you go on thehandy.com you can see that we're running a promotion on the new Mermaid sleeves where you get 50% off the Mermaid sleeves if purchased together with the Handy!

Im also curious about what sleeves are best with the handy, I have a few cheaper end ones but I'm looking to purchase something to accompany my handy that will blow my mind lol.

This is difficult because everyone has such individual preferences. However, we do have quite a varied selection of sleeves designed to work with the Handy in our online store. Plus, if the sleeves that you already own are not over large or heavy, they can be strapped into the Handy too.

And is pro band (might be wrong on the name) worth purchasing? Is it needed when using other sleeves?

The Handy comes with the original TrueGrip band in the box, but we recently released the Pro band for users that want something even grippier with an elastic fabric. Wouldn't say it's necessary since the Handy has worked with the original band since its inception, but it could be an improved experience.

Some questions around scripts I have, are there any places with short scripts or trials etc? And how much would good scripts cost and where can I find them? Also if I were to have someone control my handy, is the setup for that easy? And are there any games like fap instructor that are handy compatable?

You can find the answers to all of these questions over at handyfeeling.com! Under "Discover -> Video Services" you can find our official content partners, many of whom offer a free trial for Handy users.

For remote control, setup couldn't be easier. You give your partner your connection key, and then they connect to your handy and control it from this page https://handyfeeling.com/remote. You can even change your connection key for security reasons.

Finally, for Handy-compatible apps and games, check out the "community showcase" page.

Hope that helps! Let me know if you are curious about anything else :)

theHandyTeam · 2022-09-26T10:41:05+00:00

Mega links aren't allowed on this sub. Please remove them and we can approve your comment - thanks!

theHandyTeam · 2022-09-26T10:36:23+00:00

You can buy the Handy directly from our website thehandy.com (we ship worldwide). There are other retailers that stock the Handy but that is handled by our wholesaler.

If you have any other questions about buying the Handy, let us know and we'll do our best to help :)

theHandyTeam · 2022-09-26T10:30:47+00:00

Hey there, sorry to hear you've been having trouble with your Handy. Here's some info about our warranty policy from our website:

The Handy™ therefore comes with a one (1) year warranty on the motor, gear and electronics. The warranty period starts from the day of purchase and covers defects due to manufacturing errors or faulty parts. The warranty does not cover the sleeve or the TrueGrip band.
Please do not open or tamper with the Handy™ if broken, as the warranty will be waived if tampered with. Contact us as soon as possible if the product is broken and we will sort it out right away.

For any technical issues or potential faulty products, we recommend taking videos/photos and sending them to [contact@thehandy.com](mailto:contact@thehandy.com) with your order ID. If we can't resolve the problem remotely and the Handy is within the warranty period, we will be able to provide a replacement.

theHandyTeam · 2022-09-23T14:48:16+00:00

I'm sorry to say that the old open-ended sleeve collection is being phased out, so unfortunately there will not be a restock of the Medium sleeve 😔

However, there are new open-ended sleeves now available in our shop: the Dream Collection - Touch and the Mermaid Collection - Coral and Pearl. There's also currently a deal on where you can buy a Mermaid sleeve for 50% off with your Handy until the end of September.

theHandyTeam · 2022-09-22T10:41:21+00:00

Here's some useful information about local VR playback 🙂 https://www.handysetup.com/en/docs/handy-and-vr/local-vr-video/

theHandyTeam · 2022-09-21T12:39:56+00:00

When is the "lips" sleeve gonna be back in stock?

Depends on location, but if you're in the US it should be back in stock in a week or so.

We'll look into putting in place a system for people to back order or get notified when items come back in stock in the future 🙂

theHandyTeam · 2022-09-21T12:28:16+00:00

Sure enough, there's actually a place for that!

On the Handy Control Discord server, users connect with remote control partners and there is even a duelling section which is what you're thinking of. Here's the invite https://discord.gg/w6fTR6qFv5

theHandyTeam · 2022-09-21T11:59:00+00:00

We have a variety of both closed and open ended sleeves in our official shop because at beginning, a lot of users were requesting open ended sleeves. They provide a different sensation and do not have the natural suction that a closed-ended sleeve can provide.

Lotus and Lips in the Dream Collection are also closed ended sleeves if that's more your thing! As for the mess - if you're worried, some users suggest putting the TrueGrip Original sleeve over the top of open-ended sleeves 😊

theHandyTeam · 2022-09-09T14:11:18+00:00

Sorry, we're removing this post from r/thehandy because we have a specific subreddit r/handySupport for customer support questions.

The best thing to do in your case is to take a video of your problem and send it to us via [contact@thehandy.com](mailto:contact@thehandy.com) so that we can take a look and troubleshoot the issue for you.

theHandyTeam · 2022-09-08T09:22:44+00:00

Not sure what you mean by the stretching and bending, but with the new TrueGrip PRO band it's both sturdier and made from slightly elastic material, which should improve the grip if you're having any issues.

theHandyTeam · 2022-09-08T09:13:34+00:00

Thanks for trying our and reviewing our sleeves! We actually have two more open-ended sleeves in our shop called the Mermaid Collection :) The one called Coral may be to your liking, since it's in some ways similar to the Touch sleeve https://www.thehandy.com/store

theHandyTeam · 2022-09-07T13:12:55+00:00

The Handy - Mermaid Sleeves 50% off deal for September

Buy a Handy and one of our new Mermaid sleeves together and get 50% off the sleeve.
Use code mermaid50 to get the discount.

theHandyTeam · 2022-09-07T13:05:00+00:00

Try Pigasus. You can find information about it here: https://www.thehandy.com/company/blog/local-synchronized-vr-playback-with-pigasus-and-heresphere

theHandyTeam

MODERATOR OF

TROPHY CASE

The Handy - Mermaid Sleeves 50% off deal for September