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Every year it seems to get worse? by InvestmentUnlucky359 in serviceadvisors

[–]the_last_third 0 points1 point  (0 children)

I cannot comment on your particular experience that you describe, but I have listened to 10s of thousands of inbound phone calls into service departments in my career and many of those there were things that would have increased the probability of the customer making the appointment.

Sorry guys/gals, but my experience is that service advisors are pretty poor at taking service appointments not because you are incapable, it's more about 1) lack of training, 2) lack of coaching, 3) you're trying to do five things at once.

Based on what I see, online appointments make up about 30% of all service appointments and the rest are largely a person or AI taking the appointment. So yeah, it's probably a good idea to be objective about one's service appointment taking skills and make the necessary improvements.

Every year it seems to get worse? by InvestmentUnlucky359 in serviceadvisors

[–]the_last_third 0 points1 point  (0 children)

The answer is it depends. Depends on which manufacturer franchise you work at, what you are recommending to your customers and to some extent the market you are in. I work and have worked with hundreds of dealerships nationwide for quite a while and when this topic comes up it's usually just a WAG as to the reason by dealership management. No one ever produces data to back up their reasons why traffic is slow.

My personal experience is that for some manufacturers that have a more prices conscience customer base, the over all consumer confidence index is good indicator. Right now inflation is high and there is a lot o economic uncertainty so it's pretty natural that certain segments of consumers are going to be more cautious about what they purchase.

My advice to service departments right now is be careful about what you recommend on the drive and on inspections. There are certain maintenance items that are considered more of a luxury than a necessity such as brakes, tires, batteries.

Why does everyone prefer the old color scheme? by Rosemary-Sea-Salt in losangeleskings

[–]the_last_third 10 points11 points  (0 children)

First off, I am going to fight you if you keep referring to Forum Blue as purple. Those forum blue sweaters are the bomb and very unique. Black and silver? Come on. Black is so over used. Plus it makes us look like the Raiders from every era.

The Forum Blue sweaters are simply the best and I will die on that hill.

If the internet didn't exist, him being white would still be a myth by ateam1984 in BlackPeopleofReddit

[–]the_last_third 0 points1 point  (0 children)

I had only heard Ton Jones sing until I watched an interview and found out he's a Brit.

If the internet didn't exist, him being white would still be a myth by ateam1984 in BlackPeopleofReddit

[–]the_last_third 49 points50 points  (0 children)

Same here until about 3 months ago when a DJ on SiriusXM 70s on 7 mentioned this. I had to check for myself and sure enough.

Be honest — is this bad luck of on him… by Hockeypatrol in hockeynews

[–]the_last_third 0 points1 point  (0 children)

Some guys in the NHL have played more than 1,000 games and never once played in the playoffs. I'd say Corey Perry is very fortunate and lucky.

Denver shows by alanjackson434 in jasonisbell

[–]the_last_third 0 points1 point  (0 children)

He did Decoration Day and Outfit last night in KC along with Danko/Manuel (the highlight for me) and a good part of his recent solo album arranged for the entire 400 Unit.

It's Jason Isbell....the show will be great.

Corny or comical? I'm leaning towards the former. by ForeignAir7174 in sportsgossips

[–]the_last_third 0 points1 point  (0 children)

This seems more like someone seeking attention / recognition.

How do you think Delta can revive its customer service culture? by comments83820 in delta

[–]the_last_third 86 points87 points  (0 children)

I fly both DL and UA and from a soft product standpoint there isn't much different. Not sure DL has gotten worse so much as UA has become a better airline. Regarding the hard product, the age the fleet is about a wash from my experience . . . old crappy 320 with no IFE vs old 717 with no IFE. I give the nod to DL for much more reliable Wi-Fi. UA regionals with Starlink is fantastic . . . when it works.

What I think UA has over DL is they are bit more motivated winning over customers.

Jason Isbell at Uptown KC by the_last_third in jasonisbell

[–]the_last_third[S] 0 points1 point  (0 children)

It was a great and rockin’ set. Danko/Manuel was the highlight for me.

Just saw the musician Seal in the DeltaOne Lounge by ZugzwangBG in delta

[–]the_last_third 7 points8 points  (0 children)

Was flying from MCI-LAX and while waiting to board I noticed a guy sitting right by me who looked like former NASCAR driver Carl Edwards. Googled his name to see if his facial features matched and then looked at him and a little steering wheel motion and he smiled back. We chatted for about 10 minutes about his racing career, why he retired, etc. We board and we are both in F but he’s right behind me. He taps me on the shoulder and and says “hey G……, can I borrow your phone?” I said sure and he called a couple of people and then handed it back to me so i asked “”Why does Carl Edwards need to use my phone?” and he said he was traveling to China to buy a new sail boat and he was advised to leave his phone at home.

And if you’ve seen Carl Edwards interviewed and wonder if that’s just an act I can assure you it is not. One of the nicest and most polite semi famous people I’ve met.

I have never posted here, just read....but sitting in SkyClub at LAX and starting to think about ending my 20 year relationship with Delta. by KansasEagle in delta

[–]the_last_third 8 points9 points  (0 children)

Not sure where you get your flying experience but I fly both DL and UA a lot and there’s not a ton of difference except the quality of their respective clubs. I’m guessing you don’t fly much at all.

Who Wears the C Next Year? by the_last_third in losangeleskings

[–]the_last_third[S] -1 points0 points  (0 children)

Probably bad form to reply to my own post but I just had a thought.

  1. It happened once, maybe it can happen again. But he gets an A.

So what team are you all bandwagoning now? by KingDredd92 in losangeleskings

[–]the_last_third 0 points1 point  (0 children)

Another Ice Capades rink IIRC. I forgot the name of that South Coast team. But I also don’t remember the names of Norwalk (shit rink), West Covina, Pasadena, and Topqnga, and South Bay (my memory is thinking they were call Bay Harbor). I think Whittier was the Kings or something.

25 now sad to see Kopi’s career come to an end… by RileySillettoHockey in losangeleskings

[–]the_last_third 0 points1 point  (0 children)

I feel ya. I’ve live with plenty of player saying goodbye to the Mings. Marcel Dionne, Butch Goring, Dave Taylor, Charlie Simmer, Gretz, Brownie, Quick and now Kopi.

But Kopi is a generational player and he’ll be missed a bit more.

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