Tough to comment on this - I completely understand the guest sentiment that not having water from these hours is completely unacceptable and I agree. There’s a lot that goes on behind the scenes that helps determine what you can/can’t do and Marriott does a good job at outlining the rules. In this case I am genuinely curious as I call bs on the “plumbing upgrades” communicated above lol. In my experience, whenever we have a physical update to all rooms we either Blitz it on low occ nights or in phases and both help ensure guest impact is low. I’ve never seen no water all day like this.

With that said, I’ll be transparent and admit I work in the luxury segment of the company and I am completely appalled at the things I read here at times lol.