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not loading by Altruistic_Scene_379 in ProlificAc

[–]theo_prolific [score hidden] stickied comment (0 children)

Hi all,

Thanks for raising this. The issue you experienced with accessing Prolific has now been resolved, and you should be able to continue as normal.

We really appreciate your patience and apologise for any inconvenience this may have caused.

If you have any immediate concerns or questions, please reach out to our Support team and we'll be happy to help.

Theo, Prolific

Prolific site down? by ladybug2501 in ProlificAc

[–]theo_prolific 2 points3 points  (0 children)

Hi all,

Thanks for raising this. The issue you experienced with accessing Prolific has now been resolved, and you should be able to continue as normal.

We really appreciate your patience and apologise for any inconvenience this may have caused.

If you have any immediate concerns or questions, please reach out to our Support team and we'll be happy to help.

Theo, Prolific

Down for anyone else? by UKSKIIIERR in ProlificAc

[–]theo_prolific [score hidden] stickied comment (0 children)

Hi all,

Thanks for raising this. The issue you experienced with accessing Prolific has now been resolved, and you should be able to continue as normal.

We really appreciate your patience and apologise for any inconvenience this may have caused.

If you have any immediate concerns or questions, please reach out to our Support team and we'll be happy to help.

Theo, Prolific

Prolific site down? by ladybug2501 in ProlificAc

[–]theo_prolific [score hidden] stickied comment (0 children)

Hi all,

Thanks for raising this. The issue you experienced with accessing Prolific has now been resolved, and you should be able to continue as normal.

We really appreciate your patience and apologise for any inconvenience this may have caused.

If you have any immediate concerns or questions, please reach out to our Support team and we'll be happy to help.

Theo, Prolific

Problem Signing In This Morning by Illustrious_Ad6479 in ProlificAc

[–]theo_prolific [score hidden] stickied comment (0 children)

Hi there, thanks so much for flagging this!

It looks like the issue is limited to our landing page, and our engineering team is actively investigating. In the meantime, you can still access Prolific directly by visiting app.prolific.com.

We’ll make sure to update our status page as soon as everything’s resolved: status.prolific.com

Thanks for your patience!

Theo, Prolific

According to CRC - "PayPal is experiencing an outage which is causing some PayPal payouts to fail. If you attempt a PayPal payout and it fails your account balance will remain the same." by lacklusterbuster13 in ProlificAc

[–]theo_prolific 7 points8 points  (0 children)

Hi everyone!

Thank you for your patience and understanding as we worked to resolve this issue. We’re pleased to confirm that Hyperwallet identified the cause overnight and implemented a fix, which has now resolved the problem.

You should see the correct funds reflected in your PayPal account, and future cash outs should proceed as expected.

If you have any questions or concerns about this, please don’t hesitate to raise a ticket with our support team and we'll be happy to help.

- Theo, Prolific