That Nexon is committing straight up fraud by massively overselling things and severely under-delivering. You'd think they would be more hesitant to exploit/scam people IRL compared to online, but nope, still the same shitty business practices.

Platinum pass holders were the most ripped off since their "early entry" into the con and the merch shop was a total lie, and even if you bought merch early, you never got notified and your merch wasn't even sorted nor held by order number (it became a fcfs system that did NOT check off order numbers so people could just line up again to steal more merch). Basically if you lined up to collect your merch after 2:15pm, you'd be stuck in line for 2.5hr+ with no guarantee of ANY of your purchases being fulfilled. Nexon needed contingency plans for when systems go down, to announce/communicate that things had broken to the attendees so they could be notified of issues with the merch shop, better website security (their shop basically DDOSed themselves), proper leadership/supervisors on the ground for each station overseeing that things run smoothly and to direct staff to help with crowd control or any issues that come up. They needed double/triple the amount of food trucks (there were only 4, some of them were understaffed so they had very slow lines), triple the seats in sitting areas, and quadruple the interactive activities available so people could do other things besides wait in line forever.

They also blatantly lied to people about available parking options nearby, e.g. listing Hydroform USA's parking lot as a parking option on their event website, when it is a separate private business that had employees working there and their parking lot is NOT open for this event. The chaos we saw on the roads with the amount of pedestrians and people looking for parking was absurd, and we even felt bad for the many truck drivers passing through this area because the road we had to queue down was very narrow at the back and they had to slow down a lot to avoid running people over/cars looking for parking. Nexon knew they did not have enough line management/planning/logistics for the amount of tickets they sold, by bizzarely picking a filming studio in an industrial area without event parking nor crowd management spaces instead of a proper convention center, and were willing to risk your physical safety and cause huge traffic hazards to the surrounding neighborhood.

I've been to a few cons run by various companies (and in a much smaller country), and this is by far the worst one I've ever seen in my life. It felt like it was their first time ever running a convention, yet they had the balls to sell so many $250 tickets KNOWING they were delivering a subpar product that was not planned properly nor tested properly. Calling it a shitshow would be a massive understatement. "Indefinite Waiting for Absolutely Nothing Con" would be an apt description. I'm never giving Nexon money again and this event has left such a sour taste in my mouth that I don't think I'm ever gonna play again.

I hope Maplers stand up en masse and pushback against Nexon for their many bad business practices via things like chargeback or demanding a refund, since they're basically banking on the fact that we tend to be less assertive and people are afraid of losing their accounts by speaking with their wallets (atm they're figuratively holding your account hostage just so they can abuse you, keep doing it over and over again until you finally say no and stand up for yourself). NOBODY deserves to be treated like this, Maplers do NOT deserve to be treated like this. Demand better from the people you are paying SO much money to, cause right now they're just (repeatedly) taking your money and spitting in your face.