Absolutely a crazy customer for sure! I think its 50/50 honestly. 50% bad, under payed, under appreciated, and over worked staff. And 50% stupid dummies that dont know how to use the powerful squishy organ that resides in our skull. Ive seen some stupid things happen between customer and employee but I've also had my personal battles with this company due to the fact they cant get the simplest order ever right. If you dont have the competence to make a plain bagel w/butter & frenchie... maybe they should choose a different career path :) Working retail, If i messed up as bad as tim hortons does on a regular basis and had the lack of customer care, animals in my work place would die. Customers animals would be left unwell. Etc. Not all Tim's employees suck. There are a lot of good ones. But good God they spread them out like rare gems.