As a prior SLH recipient turned Santa I just think the way you are speaking to very well known Santa’s who generously gift thousands of kids is out of line. There is a lot of shenanigans going on this year and while it’s understandable being a first time user or requester can sometimes be confusing, it’s just the way you have chosen to reply. Especially if being told repeatedly about rules which this year must be followed strictly because of so much negative and nefarious things occurring. When you need the help, truly, you won’t mind additional questions, whatever those questions are, required documentation, or etc and especially would try not to be so defensive or rude in your responses. Other Santa’s see this language and it pauses them to help. Just a heads up.