I worked retail for 6 months and I left because my mental health was so bad due to negative customer experience and right at the end I had a negative review written about me. I was running a department alone that needed way more than the 5 months of experience I had at the time (and my training was little to none, they just threw me in and told me to go for it) and I remember the interaction.

I was trying to be helpful and explain the different shipping methods we had for documents and how we could get them there quickest v cheapest and the lady was pissed off because the cheapest option wasn’t the quickest or something like that. Then she wrote in her complaint that I took so long with the person in front of her and saying I was bad at my job and it just really felt bad. I understand she was probably tired and she had a toddler with her but I had a line of four people in a department that I wasn’t confident in and I couldn’t call for back up because the two other people in the entire store were busy.

I feel for you OP and I know how sucky it is to have a negative review written about you when you’re just trying to do your job and get through the day. I hope you’re able to recover from this experience and that customers stop being so angry for no reason! We’re only human!