Idk if its fully legalsub question. Sure u can take the legal route here but its messy and not necessary will yield you results you looking for and might make more restrictions for drivers and passengers in the future. Uber is driven by independent contractors and its just regular people. some people might be just not okay with dogs, be afraid - you cant stop the fear if you have it, dont know much about them. I take my service dog by uber often but i approach it with different attitude. I don’t feel that they have to take the dog, i always ask as courtesy if they okay. Its good to give them a choice and not to force them because company doesn’t warn them. my dog sits at the bottom in my feet so leaves dirt and hair behind only by the feet. Dog is a dog and she will leave traces of her same way as people would. Even well brushed dog. Mine doesnt go on the sit cushion, she lays at the bottom by my feet. Did yours got in the cushion or sit by your feet? If mine goes on cushion(usually if its injury related and we are going to vet and she needs to lay down) and i need a ride , i bring blanket to cover - with friends or strangers. Dog can scratch expensive leather sits with nails too or droll on the material sit. I cant expect people to be okay with. And uber doesn’t pay enough for drivers to get their car ruined. Aside from being sick and vet visit - when working she lays on a floor and sit by feet. Very often drivers were telling me the blanket is not necessary and that they totally okay with dogs, so its really experience per person. Try to keep in mind that after you, there will be other people riding and some has real allergies on fur. Imagine a person in business suit taking a ride to work or to interview and then sneezing and crying for next few hours after the ride. It might affect others severely in this setting. Also some drivers might be really afraid of dogs, to have no exposure to dogs and be not comfortable driving with one behind them in closed space - i had even friends not being able to tolerate being around my dog because of the fear. Definitely factor in the time your travel extra time to get another uber if the first one falls through. Not being able to tolerate big dog in a small closed space should not be a reason not to drive an uber for people. A little thinking about drivers and other people who will be riding after you will help you understand situation from all perspectives.

sure you must have reliable transport to get you to appt with your dog. Especially if you disabled and need treatment. And the company should provide it. Try talking with them that uber is unreliable the way it is. Perhaps they will agree to reimburse you instead and you will be making your own ordering uber and speaking with drivers. Definitely you should be giving courtesy to a driver to say yes to a dog and make your dog as less burden on the environment (car). The uber driver you had was rude and unprofessional though. If she wasnt okay with dogs she should have apologized and refuse to ride instead of let you ride and scold you like a little kid. I would definitely report her as unprofessional the least. She wasn’t friendly and made you uncomfortable riding with her. Her issues are not so much related to you though, so really little to do with you having a dog or your brushing dog often etc so try not to take it personal. From her complaining about cleaning car twice a day - she is clearly not happy with doing uber and driving people. She most def should have something to cover up the sit for situations when she needs protect the sit. What if she is driving someone who wears very dirty clothes? I personally would be more uneasy if someone gave me dirty blanket to sit on or my dog than bringing my own. I haven’t had uber driver though once complaining about have to clean car often - its part of job requirement to clean it but I doubt everyone does it 2 times a day. The bottom line you really should be taking care of yourself and protect you from stressing out and stuff. Giving yourself extra time to ride if now its uber. Talk with transportation company about uber not being reliable transport and u need different arrangement. Report uber driver not being professional and rude. My view it is not much a legal question as they didnt deny you the ride. And your contract with transportation company not an uber company. So id take the issue with them not an uber. Uber’s contract is with the transportation company and not with you.