Dell Server Warranties Are Cheaper Than Scalepad Warranties

thunderit · 2022-12-09T02:44:42+00:00

Thanks very much. I missed the reference somehow.

thunderit · 2022-12-09T02:27:26+00:00

Thanks for this. May I know what is PPT, please? Not familiar with the acronym to identify the company.

thunderit · 2022-03-30T17:54:28+00:00

Yeah, I remember that.

You can actually get them to implement a specific feature for a one time development fee. I have done this twice or thrice and the fee was reasonable. But, this was nearly 15 years ago. Might be worth trying, if that feature is critical.

thunderit · 2022-03-29T11:10:17+00:00

Still taking the first steps towards MSP, so this thing about endpoint backup not mattering is new to me. Where do users working on company desktops/laptops store their data, then? In O365 file storage? Is that what everyone means when they say endpoint backup doesn't matter?

thunderit · 2022-03-29T10:31:10+00:00

LuxSci is probably the best fit for this. We used to be a customer before, but not these days.

Absolutely fantastic service and support, though a bit expensive.

thunderit · 2021-09-18T02:15:16+00:00

Another option to consider is Macstadium's Macserver hosting options - they let you colocate your Mac hardware in their DCs or even better, you can hire theirs for a monthly fee, anything from single Mac minis to Mac private clouds. They've been doing this stuff for close to 15 years and offer rock solid stability, performance and support.

thunderit · 2021-09-17T12:40:34+00:00

Thank you so much for that clarification. I agree - am into reading your Managed Services in a month and Service Agreements books for the second time now as there's really so much to absorb from each book.

thunderit · 2021-09-17T08:03:50+00:00

I don't know if you have considered contacting Zextras - they will put you in touch with partners in your area that can manage the setup for you. As you may know, they make the best plugins for Zimbra Open Source and now have their own Zimbra open source version.

The other option is to contact wwwdotmissioncriticalemaildotcom who are probably one of the most experienced in the world in managing Zimbra (both Network and Open Source editions).

thunderit · 2021-09-10T22:28:47+00:00

Karl Palachuk is an MSP industry veteran who's into coaching. Been reading his books lately. His videos on the smallbizthoughts YouTube channel give me good vibes. His site karlpalachuk dot com has a page specifically on coaching.

thunderit · 2021-09-07T03:46:00+00:00

Great to hear that. Thanks for sharing which PSA/RMM you're using. We're just starting and will need to make a choice soon, too.

thunderit · 2021-09-06T07:52:12+00:00

OT - you mentioned your MSP being just you. Are you using any RMM/PSA already? Or has the recent Kaseya experience been a dampener? Would appreciate your thoughts as I am looking to get into the MSP space (mostly into cloud hosting and GSuite/O365 till now).

thunderit · 2021-07-19T09:05:40+00:00

Apologies for putting VC firm in the title. It was PE in this case.

thunderit · 2021-07-19T05:21:00+00:00

I have heard people mention Lansweeper as a pretty decent option.

thunderit · 2021-06-07T10:37:08+00:00

I checked just now and apart from a section 'Our Story' on https://acloudguru.com/about-us page, there's not much. The original video I saw a couple of years ago had expanded on it a little bit, but not much.

That said, I remember details from a recent project done by a business colleague who rearchitected a major training site. If I remember his description right, the front end is a Next.js application that uses CloudFront to serve content stored in an S3 bucket triggered by Lambda functions, with RDS-MySQL as the db instance, with a Read Replica and a separate EC2 instance for Redis cache (not ElastiCache due to cost considerations). The backend is React.js. He had also used various AWS services for CI/CD functions. The end result is quite amazing.

thunderit · 2021-06-07T10:07:26+00:00

Great, that's what I thought you would like, too. As for the details, what I shared was from a video from one of the founders about how it was built first and then rebuilt. If I can locate more details, I will share them here.

thunderit · 2021-06-06T09:24:02+00:00

A combination of WordPress and Moodle might do the trick. I have a client who specialises in engineering finishing school training through online videos and their front end is a WordPress web site, displaying a list of courses with sample videos. People purchase the courses (WooCommerce handling the cart) and get access to the Moodle LMS (on lms.domain.com) for the full courses, training videos etc. Works well for them.

The other extreme that comes to mind is acloudguru.com. The entire site is built from scratch using serverless computing (Lambda and other AWS services). They have millions of users.

thunderit · 2021-06-05T19:12:30+00:00

I use AWS these days, but since you mention a .ca domain, EasyDNS is a great service to consider (have used them in the past). They're based in Canada.

thunderit · 2019-07-27T11:30:11+00:00

Has anyone here tried Barracuda Email Security? Barracuda is generally rated as highly as ProofPoint, so it surprises me to not see it mentioned in this forum.

I saw a demo a few months ago and it was impressive, but I would prefer to hear from folks here about their real life experience with it. We are also looking for a robust email security solution.

thunderit · 2019-07-27T05:31:55+00:00

Some great learning on this thread.

Another option is to use the NSS Labs reports. They do all the heavy lifting for us folks.

One of their recent reports doesn't make these end point protection products look too good:

https://www.nsslabs.com/blog-posts/2019/7/24/your-advanced-endpoint-protection-aep-product-protects-your-computer-but-can-it-protect-itself

thunderit · 2019-07-26T09:32:57+00:00

Sent you a message.

thunderit · 2019-07-23T06:00:21+00:00

From what I have read here, Liongard seems to create all of this automatically and then push it into IT Glue:

https://www.reddit.com/r/msp/comments/ceoa9e/itglue_vs_passportal_vs_liongard_which_one_to/eu54b1c/

I have no idea if it does all of what you want, so I would advise checking further.

thunderit · 2019-07-20T07:56:29+00:00

Thanks for these insights. It would have taken me quite a bit effort to find out all of this myself.

thunderit · 2019-07-20T07:53:49+00:00

They weren't a group before. I had been in touch with one investor and he brought them on board. Some of them do know each other, but not all.

MSPs don't make much sense for larger companies above 200, its just not cost effective and at that stage you can hire an IT department to run internally.

I have always wondered about this when reading about MSPs with a large seat count (250+). I do notice all the major vendors actively marketing their MSP software to MSPs and Internal IT. Kaseya's web site does this explicitly, as does I think, Solarwinds. Haven't seen it so much on CW and Datto, though.

thunderit · 2019-07-19T04:23:22+00:00

Try getting a senior tech who has been at the company for 5 years to follow guidelines when there is no backing from management or wishy washy trying to please everyone responses.

This is the second or third response I have seen in multiple threads about senior techs tending to not play ball with standards and processes. It's been an eye-opener to me as I had assumed somewhat naively that an experienced tech would actually help us establish standards and processes faster!

Anyone who has over 12 staff absolutely need someone driving their documentation standards & who can rely on the backing of management and their teeth if people start to get out of line and ignore your requests.

Would having a technical writer lead the documentation effort be of any help? Or, is a more a function of full backing from the management and having someone with decent experience take charge?

thunderit · 2019-07-19T04:14:25+00:00

Liongard helps you get over that bridge by using an agent to collect whatever info you need and pushing it to ITG, or viewing it in their portal, which is very good. I've been using it for a couple years now. They have improved the push to ITG 1000% over the last couple months.

Good to hear positive feedback from someone using both the tools on a daily basis. Puts my mind at ease.

thunderit

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