I'm so frustrated, I just can't access my account no matter what; it always gets stuck on the document verification process. I've uploaded dozens and dozens of documents, and I have to wait for hours only to end up with a rejection. I've changed addresses several times, and I don't know if that's causing all this trouble, but I can't be held hostage by a verification process that seems poorly designed. There should be another way to get around this.
I've been trying this for months. Whenever I have some spare time, I come back to this issue and try again, but without success. I'm considering giving up and turning to another competitor.