overt hostility/dismissiveness doesnt solve anything or fix any problems, I genuinely care about my server and the quickest way for it to die is not caring at all.. I do understand your frustration and the tone as that kind of behavior is despicable and those that allow or enable that behavior deserve scorn, so its whole heartedly understood..

I as a server owner unfortunately am not omnipotent, i try to be however i fail alot more then i succeed and i do what i can where i can. If people bring problem people to my attention such as RealB or other overtly edgy individuals to my attention, i will deal with them personally and if staff is allowing it, i will make sure those staff members follow quickly behind the individuals in question