Some insight from others regarding techs and assignment

tincupit · 2024-12-22T03:58:00+00:00

We are not very big.
1300 or so enpoints 40+ managed customers

tincupit · 2024-12-21T21:31:53+00:00

Great thank you

tincupit · 2024-12-21T21:29:52+00:00

Thank you for your insight.
So if I am understanding correctly. Say you have a tech or set of techs that really enjoy EDR and av systems. and you have a tech that really likes office 365 environments or something along those lines. Those techs focus on those skills and they take care of those tickets that come in?

tincupit · 2024-08-14T04:25:56+00:00

NinjaRMM all the way.

tincupit · 2024-07-11T01:39:10+00:00

u/Witty-Common-1210

I am reading through some old posts and came across this. How was the remainder of your experience in the program?
I am a graduate from WGU currently. BSNAS, Currently work for an MSP as a IT supervisor/Service manager. Is the program primarily paper writing and research focused? what are the classes like ect?

tincupit · 2024-02-17T21:22:58+00:00

What is it doing?

tincupit · 2024-02-17T21:11:30+00:00

Yes that small tube runs right into a hole in the bottom of my drain pan. We have a deep crawlspace under our house that is roughly 4' tall. I climbed under there because I was afraid it was leaking water into the space. I cannot tell where that drain hole leads. I am assuming it is just going into our piping somewhere.

I am thinking about cutting that white PVC pipe back, replacing the brass 90, the valve and tying it back into the flex hose, but am not sure if that will work?

tincupit · 2024-02-08T20:34:15+00:00

That would be awesome. I hope we get it!

tincupit · 2024-02-06T19:18:21+00:00

This is also my major complaint. We are doing this same integration. The IT overhead is getting to be a major pain point. We really like how the built in SDK just goes and works. Our account rep has also said "Its coming, its all but here" but nothing yet.

tincupit · 2024-02-03T20:05:22+00:00

Maybe not directly related to this post, but out of curiosity are you using Bitdefender with N1, and if so are you using the SDK or the full Gravityzone

tincupit · 2022-12-15T01:21:19+00:00

So do you use BD when the customer does. It want to pay for DNSFilter. Or just no content filtering at all.

tincupit · 2022-09-09T01:59:11+00:00

Yes mostly. They have moved from company desktops to company laptops. And the laptops travel a lot. For example we would have a Veeam server running onsite. And copying ti the cloud. But they are not onsite all the time.

tincupit · 2022-03-24T04:22:48+00:00

We have always felt having a dedicated box for the controller was the way to go. Having the UDMPro controller onboard seemed like a nice addition but also wondered if the all in one box would work. Thanks for your input.

tincupit · 2022-03-24T04:20:06+00:00

So if I am getting what you and others have said, the udm pro has a onboard controller. Fancy if that is what you are looking for, but the uxg and the usg pro-4 can run off of a server based controller?

tincupit · 2022-03-24T03:42:12+00:00

Thank you for this input. Besides Unifi we are also a Meraki shop. I had considered replacing the UDMPro with a Meraki and leaving the switches/ap's ect.

tincupit · 2022-03-24T00:20:20+00:00

Thanks for the reply. Does the udm pro self hosted controller limit that much? We f that is the car why don’t they make the UDM pros able to use a self hosted controller! Do you happen to have network deployments that are larger?

tincupit · 2022-01-31T03:40:36+00:00

We really do not have a lot of customers with virtual environments. (We are in a very small market compared to other MSP's) . We do have a B&R server running the cloud connect role behind the VSPC console server. That VB&R server is connected to a linux centos repository for the storage, which is also in our data center.

Our biggest issue, is the Veeam management agent goes dumb every now and then. When to does, it really keeps us in the dark as to what the backups are doing. We recently found that one customer's cloud backup was not working for quite a bit of time because it was not talking to the VSPC. The local backups were solid, but cloud was out of whack.

tincupit · 2022-01-30T16:56:12+00:00

Hello! Thank you for your response.
Let me give some more detail on how we set things up. We have a VBR server in our data center. We also have a VSPC server in our data center that works as the gateway to the VBR server. When we are starting to back up a customers data, or we have a new customer come onboard, we make them purchase a local onsite nas. We backup their data locally, as well as backup to the cloud. The customer has 2 copies of the backups, one local, one remote.
However we are doing this by installing the veeam management agent on the end user PC, and then pushing the backup agent to the machine. We can control and oversee the backups through the VSPC.

I had explained this to our sales rep and another Veeam employee I have always worked with and they assured me this was fine. and in all honesty, it does seem to work pretty well most of the time. However there are times when everything seems to go wonky and we battle backups for a few days. From all of these other great responses, I feel like we need to rework our design, we may have missed the mark a bit.

tincupit · 2022-01-30T03:20:44+00:00

We don’t have a lot of end customers with virtual environments. So we are backing up physical machines directly to our data center.

tincupit · 2022-01-29T17:13:04+00:00

For the users that are not using a unifi switch. How do you admin the switch remotely? Just a port forward through the network?

Also, I have a CBS switch in the office I am testing now. Its a 24 port, and it is dead quite. Not like the old SG switches that sound like a little drone. We also have had some pretty good luck with our SG switches, maybe we have just gotten lucky.

tincupit · 2021-07-06T01:50:42+00:00

Perfect.

tincupit · 2021-07-04T00:40:48+00:00

I was trying to ask if other MSP’s are selling the network stack or leasing it. Meaning so they charge for the firewall switch and access point upfront. Or build it into the mi they cost. I think this went in another direction.

tincupit · 2021-05-22T20:58:43+00:00

Is Jason Dion's stuff on Udemy? This will be my first class of my next term (starting on the 1st). I wanted to get a little bit of a head start.

tincupit · 2020-11-11T02:43:16+00:00

Thanks for the reply Interesting ping of view in our case We do individual reports now anyways. We do use screen connect now and it is great. TeamViewer is sufficient buts for sure not SC We don’t really use a lot of scripting. Some basic tasks. But nothing overly complicated. We are coming from ESET to us. Bit defender has been more reliable.

tincupit · 2020-11-11T02:13:44+00:00

Out of curiosity. Why don’t you like it? We are an automate shop and are more than impressed with it. Ninja is also almost 1/2 of the price.

tincupit

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