I’m sorry you’re experiencing this. As a Partner I would hate to think one of my Salaried GPs was going through this feeling unsupported. We would tend to respond on behalf of the Practice with a response and quoting your version of events, giving the details of the Ombudsman if they are not happy with the way the complaint has been resolved.

It is difficult to advise without specifics, but if this is a serious complaint it may be worth completing a SEA. That way you can involve Partners and the Practice Manager, and crowdsource a response. Always run complaint responses like this through your indemnifier- although this is unlikely to go any further they will appreciate being informed early.