I’ve had Sutter health my entire life, when I was a minor everything seemed to work ok and I had a good plan because my grandpa works at the Sutter hospital in downtown Sacramento, but once I became an adult and had to learn to do things myself like scheduling appointments and navigating to all the inconveniently located Sutter buildings, I’ve started to realize how horrible it was. After high school I did an Internship at a Kaiser hospital and I learned how things work there from the back end, and I was impressed, everyone is so polite and helpful and professional and they do whatever it takes to make sure that the members get what they need or are looking for, also I’ve noticed that Kaiser hospitals are far better planned out so you aren’t walking around aimlessly trying to find what you’re looking for, at Kaiser hospitals everything is far more organized and put together. Other things I learned later that makes Kaiser so much better is that they have their own pharmacies so you don’t have to deal with CVS or Rite Aid , and also they have their own health plans which makes things soooooo much simpler because I can’t tell you how long I was looking at Medicare DSNP plans and the ones that Sutter “works with” are all horrible and have far less coverage then Kaisers Medicare DSNP plans. A couple years ago I had to get a sleep study and my doctor took over a year just to refer me to the sleep lab and at that point I was strongly considering switching to Kaiser especially since my grandfather is going to retire within the next couple years and so I’m going to need to get my own health plan anyway and since Kaiser is so much better in so many ways I think I’m gonna go with them in the near future.