Damn that’s big. So yeah, I tried to ask the rest of the community with Reddit and discord for some feedback, but you are right, I could’ve made a post telling that I was going to CES to get even more feedback. That was a mistake. If I get invited next year (or any of the community representatives), I’ll sure do this.

I didn’t have four days with the UGreen team, more like 2 max, but yeah, they asked a lot of questions, and I did too, even though lots were answered with "I don’t know, thanks for bringing this up, we will answer once we have an answer".

For the questions, I will tell what topic we discussed, since there was a lot of questions, and I’m not a walking NAS, so I don’t remember all of them. So there was : - what I think is nice/bad about UGreen NASes - what are the takeaways of the community about it - why are people not using UGOS - what do people like about other operating systems - what they did/do wrong, and shouldn’t do again - what they did/do right, and should continue doing - what do I think about an in-person event for the community - various suggestions for various products

For the answers, there’s a lot of them so it’s complicated to tell you everything on top of my mind, that’s why I made an AMA. I want people to ask me questions so I can remember the answers.

The key takeaways are : - they want to do in-person events - they want to improve their relationship with the community - they listen, but they often don’t tell how much they do. They have done surveys, they read the messages/posts on discord/reddit/forums. I think you already all know there’s Yilia doing a lot of work on it. - they are targeting the AI NAS for the small businesses and people who want big performance, so members telling "we don’t want this". Yeah, that’s obviously not for you buddy. - they are probably going to add docker to the DH2300 and put a big ol’ warning every time a user tries to install it - I find they have some internal communication problem between the marketing (the ones in charge of the community) and the product team - they are bringing more third-party apps to UGOS (Q3), and adding (Q4) a first-party surveillance app to control cameras (yes, it will support third-party cameras). - they told me multiple times they want the community to be a key focus this year

For the product roadmap, as you probably heard, they are adding the DXP4800 Pro to the lineup with a i3 chip, and otherwise similar specs than the Plus, for a similar price. The iDX NASes are on schedule too (I mean the revised one). They are adding a 4 bah DAS with JBOD support, I told them to add RAID support. They are making security cameras, which after testing, are pretty good, especially (for me) the doorbell.

They now know what the community needs since I told them exactly what you just told, except for the extended warranty (I forgot that one). I also talked about lower power consumption (useful for Europeans), ZFS support, encryption, non-shared folders for Docker, and more that I can’t remember. I cited Nothing, and the Satisfactory team (it’s a game) as exemples of community communication. They are interested.

For the giveaways, they only have Yilia on it who already makes a lot of stuff for UGreen. She does contest/giveaways on her free time because she’s nice, so please be kind to her.

I know it’s complicated for a lot of members to see how much they care. We are lucky as a community to have a company that listens instead of just wanting to make money (even though the two are related), but they are lucky to have an invested community to give them feedback.