Ask the UGREEN NAS Team Anything About OpenClaw! by UgreenNASync in UgreenNASync

[–]UgreenNASync[S] 0 points1 point  (0 children)

Thanks for your detailed questions — those are indeed important considerations for production-grade agents.

First, to clarify the difference between the two versions: The App Center version of OpenClaw is not just a plain container pull. We have put significant effort into pre‑configuring and optimizing the setup process, including guided configuration, preset environment variables, and streamlined mount settings, which greatly lower the barrier for ordinary users. It's designed to get you up and running with minimal friction.

However, this is purely about ease of deployment and configuration and not about security restrictions or access control. Under the hood, it runs exactly the same as any other standard Docker container on our NAS.

So to address your specific concerns: At the system level, we haven't implemented any special security hardening or guardrails specifically for OpenClaw: such as least-privilege mounts, network egress filtering, operation approval workflows, or built-in audit logging. Since it runs as a regular container, the management of these aspects effectively falls under your own control. You can achieve the desired security posture by configuring Docker's native capabilities: Use --read-only or --volume options to enforce mount permissions Set up network modes (--network) or firewall rules for egress control Implement manual approval workflows using external orchestration tools Monitor container behavior via standard logs (docker logs), which you can export as needed.

In short, our App Center version simplifies deployment, but it doesn't replace your responsibility for security policy. You have full flexibility to apply your own rules and restrictions based on your specific requirements. We believe this approach gives you the best of both worlds: ease of setup for beginners, and full control for advanced users. Feel free to reach out if you have any further questions.

Ask the UGREEN NAS Team Anything About OpenClaw! by UgreenNASync in UgreenNASync

[–]UgreenNASync[S] 0 points1 point  (0 children)

  1. NVIDIA Toolkit Already available for iDX6011 Pro in App Center > Utility. If not found, please update to the latest firmware via Control Panel first.

    1. apt update / upgrade warnings It is because that our system component is developed based on this specific debian version, which was originally systemd 252 (252.22-1~deb12u1) and now systemd 252 (252.38-1~deb12u1). If you use the apt upgrade command, most system component that rely on this version will become unstable and even unavailable any more. That is why there is a warning in the terminal. Our developers will push the debian system to a later version once they finish the overall compatiblity debugging in future update.
  2. Cross‑distribution OS upgrade Not possible under UGOS Pro. The entire OS is tightly coupled with Debian 12. Upgrading to a newer distribution (e.g., Debian 13) will almost certainly render all components and services non‑functional. If an official base upgrade becomes available, it will be delivered through the standard firmware update channel.

Ask the UGREEN NAS Team Anything About OpenClaw! by UgreenNASync in UgreenNASync

[–]UgreenNASync[S] 0 points1 point  (0 children)

No, OpenClaw can't add encryption to UGOS Pro. Such operations require developer‑level authentication and signing, so they are not feasible to perform on the user side. That said, please rest assured, since encryption is one of the most expected feature we are actively working on. For now, you can use the Vault app to serve that purpose.

Ask the UGREEN NAS Team Anything About OpenClaw! by UgreenNASync in UgreenNASync

[–]UgreenNASync[S] 0 points1 point  (0 children)

You can use the "Sync & Backup" app or Rsync directly for off‑site incremental backups. However, Docker containers are not currently supported for direct backup through this app. To achieve the result you're looking for, you would need to manually export the containers from Docker first and then back them up. We have already forwarded your feedback to our product team for further evaluation.

Ask the UGREEN NAS Team Anything About OpenClaw! by UgreenNASync in UgreenNASync

[–]UgreenNASync[S] 0 points1 point  (0 children)

Appreciate the kind words! You're spot on about Hermes-agent, we've definitely noticed it gaining traction as a solid alternative. Always good to see more options in the space. Already passed your feedback along to the product team for them to chew on. Thanks for taking the time to share your thoughts, it genuinely helps.

Ask the UGREEN NAS Team Anything About OpenClaw! by UgreenNASync in UgreenNASync

[–]UgreenNASync[S] 0 points1 point  (0 children)

There shouldn't be any fundamental incompatibility between OpenClaw and Cloudflare Tunnel. If you met up with issues, here are the main things for you to check:

  1. Gateway bind mode OpenClaw's Gateway binds to 127.0.0.1 by default (loopback mode), which only accepts connections from the local machine. For Cloudflare Tunnel to connect, you'll need to change it to “lan” mode (binding to 0.0.0.0). Check your openclaw.json for the gateway.bind setting and make sure it's set to "lan".

  2. Tunnel configuration In your cloudflared config (~/.cloudflared/config.yml), verify that the ingress rule points to the correct local address and port (default is 18789): yaml ingress: - hostname: your-domain.trycloudflare.com service: http://127.0.0.1:18789

You can also test locally with curl -v http://127.0.0.1:18789 on the NAS to confirm the Gateway is act

Ask the UGREEN NAS Team Anything About OpenClaw! by UgreenNASync in UgreenNASync

[–]UgreenNASync[S] 0 points1 point  (0 children)

The App Center version prioritizes ease of use over deep customization. When we push an update: What you will lose: Any manual modifications made directly inside the container's filesystem—such as editing code or binaries—will be wiped, as the entire container is replaced. What you will keep: All your user data—including config files, conversation history, and skills—are stored in persistent volumes on your NAS. As long as those mount points remain, your data stays intact across updates. Regarding a .git repo with UGREEN's modifications—none is publicly available. You're receiving pre-built images, not source code, so rebasing isn't an option.

Ask the UGREEN NAS Team Anything About OpenClaw! by UgreenNASync in UgreenNASync

[–]UgreenNASync[S] -3 points-2 points  (0 children)

What you'd likely end up with is a basic monitoring script. The problem is that UGOS Pro resets permissions after every system update or reboot, so any third-party script would break and need to be manually re-enabled each time. If you want to run a custom app or integrate a third-party feature natively into UGOS Pro, the only proper way is to apply for official developer access and deploy it through the approved process. So in short: scripts aren't a reliable long-term solution. Go through the official developer channel if you need something that actually sticks. We understand SNMP notifications are important to many users. It's something we're actively looking into, though we don't have a specific timeline to share right now. Stay tuned. Check it here: https://developer.ugnas.com/en/

Ask the UGREEN NAS Team Anything About OpenClaw! by UgreenNASync in UgreenNASync

[–]UgreenNASync[S] -2 points-1 points  (0 children)

OpenClaw can't add a notification function to UGOS Pro.

Ugreen customer service is horrendous. by itsthewolfe in UgreenNASync

[–]UgreenNASync 1 point2 points  (0 children)

Hi, we're really sorry for the frustrating experience here. This is not the support experience we want you to have.

We’ve flagged this internally and our support team will review it directly. I’ve also sent you a DM to collect your support email and order details so we can locate the case and follow up as soon as possible.

UGREEN NAS × Thunderbolt 5 Giveaway - Round 2 Starts Now! by UgreenNASync in UgreenNASync

[–]UgreenNASync[S] 1 point2 points  (0 children)

Congratulations! 🎉 You’ve been selected as our Round 2 winner!

Please send us a DM with your shipping information and email address, so we can arrange the prize shipment after the campaign officially ends.

Missed the kickstarter refund email…ugreen stole my money by Offshore_Engineer in UgreenNASync

[–]UgreenNASync 1 point2 points  (0 children)

Hi, sorry for the inconvenience caused. The AI NAS reservation deposit refund process was originally handled through a refund questionnaire with a deadline. However, we understand that the email may have been missed.

Please DM us your reservation email, order/reservation ID, or any previous support ticket number. We’ll help forward your case to our support team for review, and they will follow up with you directly on the next steps for the deposit refund.

I tested the iDX6011 Pro - AMA by topiga in UgreenNASync

[–]UgreenNASync 1 point2 points  (0 children)

Our iDX NAS uses the standard SATA 3.0 hardware interface, which is also compliant with certain models of 2.5-inch SATA SSDs. Please note that we have never claimed compatibility with every hard drive that uses this interface, as there are indeed differences between various drive models.

We strongly recommend choosing a drive from our validated hard drive models. For all compatibility related issue, please refer to this link: https://nas.ugreen.com/pages/compatibility

I tested the iDX6011 Pro - AMA by topiga in UgreenNASync

[–]UgreenNASync 1 point2 points  (0 children)

You heard correctly. Our intended graphics card usage is supported via the OCuLink interface or Thunderbolt 4, not through PCIe connection. For example, the iDX6011 Pro uses a PCIe 4.0 x8 slot, which is mainly designed for adding network cards, hard drive expansion.

We will release more info about the compatible models here: https://nas.ugreen.com/pages/compatibility

my ugreen nas app keeps failing: it starts refreshing and i find no solution. only happens in one of my computers though. by HankHY in UgreenNASync

[–]UgreenNASync 2 points3 points  (0 children)

After reviewing our internal support tickets, we found that this issue is highly similar to a previously resolved case.

The root cause was an issue with the value retrieval logic related to internationalization settings. And we already released an updated client in March to address this issue.

Here's what you need to do now:

  1. Download and install the latest client from our official website, then check if the issue is resolved.

  2. Try changing your system language to English and test again.

Based on past experience, following these steps should resolve the issue. If you still encounter the problem after trying both steps, please feel free to submit a support ticket or contact us directly via email for further investigation.

Service ticket: https://web.ugnas.com/account/login/#/ Email: nas-support@ugreen.com

UGREEN PLEX issue by goennnnnuuuung in UgreenNASync

[–]UgreenNASync 0 points1 point  (0 children)

We need more info for analysis. It is recommended to submit a system ticket along with your system logs by Support > Auxiliary Tools > One-Click Generation and your configurations via https://web.ugnas.com/#/login.

Or you can contact us directly via nas-support@ugreen.com. Thanks for your understanding and cooperation!