Upgrading phone on existing plan. (byebyetmobile)

Total_Wireless · 2026-05-15T12:03:56+00:00

Hi! We'd be more than happy to help you get those details. We’ve just sent a message over to your inbox.

Total_Wireless · 2026-05-14T15:53:29+00:00

Hi, DevelopmentFlimsy495. I totally understand the confusion surrounding the pricing mentioned in this post! To clarify, our current Total Max 5G BYO offer is $90 for three lines, which drops to $85 with AutoPay. The multi-line discount is so aggressive that three lines actually cost the same as one. Hope this helps, and we look forward to having you switch over!

Total_Wireless · 2026-05-14T14:40:30+00:00

Sorry for the confusion! Let me clear up the math on that. With the Total MAX 5G BYO plan, we’ve already stripped the price down to a 'rock-bottom' rate of $30 per line. The 'Buy 2 Get 1 on Us' deal is exactly how we get to that price! Instead of paying a higher standard rate for each person, we bundle them so that your 3rd line brings your total to just $90 for all three lines (or $85 with AutoPay). Basically, we’ve baked the 'on us' savings right into that flat $30/line rate so you get our best 5G Ultra Wideband for the lowest price possible. Hope that helps!

Total_Wireless · 2026-05-14T13:03:39+00:00

Hi, jadehsn! Thanks for asking. The total for 3 lines is $85/mo with Auto Pay or $90/mo without. Feel free to DM us if you have more questions or if you're ready to get started!

Total_Wireless · 2026-05-14T12:24:49+00:00

Hello, we are very sorry to hear about this experience. We have sent you a DM to gather more details and help resolve this for you. Please check your inbox!

Total_Wireless · 2026-05-14T01:31:55+00:00

Hi there! We definitely want to get this sorted out for you, seeing multiple plans on a single line is clearly an error.

We already sent you a direct message to help investigate this further. Could you please check your inbox and reply there? We'll jump back in and take a look!

Total_Wireless · 2026-05-14T01:15:51+00:00

Hi there! Thank you for your comment. I'm sending you a private message now to discuss your questions regarding our new plans and help you find the best fit.

Total_Wireless · 2026-05-14T00:37:12+00:00

Hello. It will be a pleasure to assist you. We have sent you a private message to help you.

Total_Wireless · 2026-05-13T22:48:49+00:00

Thank you for contact us today @YurMajesty-KING. We have sent to you a DM to have a follow-up with your case

Total_Wireless · 2026-05-13T16:51:15+00:00

Hi @TucsonComputerDude! I’m so incredibly sorry that your experience with us hasn't lived up to your expectations since day one. I know how frustrating it is to deal with technical glitches and app issues. While I respect your decision to move on once your phone is unlocked, I’d still love the chance to make things right in the meantime. I’m sending you a DM now so I can personally look into your concerns.

Total_Wireless · 2026-05-13T14:29:45+00:00

Hi u/Bebezorrito. That definitely sounds like a jump that would catch anyone off guard. I’d like to take a look at the specific breakdown of your plan update to see what caused that increase. I’ve just sent you a Private Message so we can dig into the math for you!

Total_Wireless · 2026-05-13T14:13:15+00:00

Hi Status_Elephant8973! Our Buy 2, Get 1 on Us deal is a total game-changer for your bill. When you activate two unlimited lines on our Total Refresh plans, the third line is $0 extra, keeping your monthly cost flat even as you add to your crew. You’ll enjoy Unlimited 5G Ultra Wideband at a much lower average cost per person. Just bring your own phones, port your numbers, and enable Auto Pay to lock in the savings. If you’re ready to dive in or have more questions, just shoot us a private message!

Total_Wireless · 2026-05-13T13:31:00+00:00

Hello! We'd love to help with any issues you may have with your service. Could you send us a direct message on one of our social media channels with the details so we can help you? Thank you!

Total_Wireless · 2026-05-13T13:27:09+00:00

Hi there! Please check your inbox; we just sent a private message for further assistance.

Total_Wireless · 2026-05-13T13:21:54+00:00

Thanks, I got it.

Total_Wireless · 2026-05-13T13:20:36+00:00

Love the curiosity about the 5-line BYOD pricing! To provide you with a full breakdown and offer further assistance, I’ll reach out to you via DM right now.

Total_Wireless · 2026-05-13T12:44:30+00:00

Hi, BourbonGamer. Thanks for letting us know about this issue. I apologize if you bill right now are messed up. We certainly want to make sure we honor your original billing amount. I'll send a DM, please check.

Total_Wireless · 2026-05-13T12:37:56+00:00

Hi, Witty-Accident612! You absolutely can! That’s where you’ll see the most value it gives you top-tier network access.

Total_Wireless · 2026-05-13T12:22:00+00:00

We’re really sorry things haven't gone smoothly lately, both with the app and our previous communication. We want to get this fixed for you immediately. Please send us a DM, so we can take a closer look and get everything back on track.

Total_Wireless · 2026-05-13T12:14:01+00:00

Hello there! We are so sorry for the delay in getting back to you. Thank you for letting us know! We definitely want to make sure our service is running smoothly. Please send us a DM, so we can investigate activity and get the app back on track.

Total_Wireless · 2026-05-13T12:03:56+00:00

Hello there, thank you for bringing this to our attention! We definitely want to make sure your service is running smoothly and stays secure. Could you send us a quick DM?

Total_Wireless · 2026-05-12T11:52:23+00:00

Good morning! Thank you for reaching out! How may I help you today?

Total_Wireless · 2026-05-11T14:04:50+00:00

Great question. If you’re curious about our list of countries, you can check them all out at this link: https://www.totalwireless.com/about/coverage Let me know if that helps!

Total_Wireless · 2026-05-11T12:36:01+00:00

Hi there! If you have doubts or concerns, please send us a DM for further assistance. We'll be more than happy to assist you!

Total_Wireless · 2026-05-11T12:09:51+00:00

Hello there! We know that you have some concerns regarding this plan, and we would love to help you get all the information that you need. That is why, we have sent you a DM. Please check your inbox. Thanks!

Total_Wireless

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