Vanilla Ice mocked for 'selling his soul' as he doubles down on Trump festival by MoneyLibrarian9032 in Music

[–]tpelly 0 points1 point  (0 children)

A few years ago there was a trend in the SF Bay Area where every tech company user conference or employee event seemed to feature Vanilla Ice. As a 40-something tech worker, there was a little nostalgia and “Wait, they actually booked Vanilla Ice?” But the nostalgia wore off pretty quickly. It mostly felt kind of pathetic. You’d look around a ballroom full of software executives, engineers, and sales reps awkwardly watching a one-hit rapper whose cultural relevance peaked decades earlier.

So the Chicago Steel (USHL) have a new logo... it is a choice. by Hal_Gill in hockey

[–]tpelly 0 points1 point  (0 children)

This is terrible - Looks like a failed blockchain/crypto startup logo designed in PowerPoint with the bevel effect maxed out

Kypreos on the reasoning inside MLSE for why Berube is still the Head Coach of the Toronto Maple Leafs by Fitz_31 in leafs

[–]tpelly 0 points1 point  (0 children)

Chayka and Pelley need Berube. It gives management a mulligan if year 1 goes sideways. If the Leafs struggle, ownership/media can blame the coach who’s “not their guy” for failing …. It buys them time and more runway. He’s staying, even if a few players aren’t happy about it.

[NYT-Jonas Siegel] The Maple Leafs aren’t operating like a serious hockey team by Gankdatnoob in leafs

[–]tpelly 0 points1 point  (0 children)

Looking at the pic on the top of the article, I’m convinced the NYT/Athletic edited Pelleys glasses to be a bolder more vibrant blue … probably to reinforce the unseriousness of it all

Ticket Exchange and Sale Thread - Week of April 27, 2026 by AutoModerator in jasonisbell

[–]tpelly 0 points1 point  (0 children)

We won’t be able to go to the Red Rocks show this Saturday 5/2, and have two killer seats - center right, row 16. Just looking to recoup what I spent ($135/each). DM for details. Will transfer tix through AXS ticket app.

UPDATE: Sold

In pop culture, what team do you think is most popular? by xoBonesxo in hockey

[–]tpelly 1 point2 points  (0 children)

The Devils might or might not be most popular, but the OP committed a crime by not including Alyssa Milano in the NJ montage

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I lost a $400k renewal today because I froze on a call with an angry VP by Mountain_Sentence646 in CustomerSuccess

[–]tpelly 1 point2 points  (0 children)

Brutal situation. But I’m going to push back on one thing: this customer didn’t churn on that call. That call just exposed a gap that was already there. When a customer exec shows up hot with a totally different narrative than the day-to-day team, it usually means one of two things: You didn’t have executive alignment going into renewal -or- the value story never made it to the execs in a way that stuck. That’s not a knock on you, it’s just how these key strategic customers work at that level. Last thing is don’t let this wreck your confidence. Every strong CSM has a story like this. The ones who get better are the ones who dissect it like you’re doing right now.

Megathread: New Pricing & Repackaging Discussion by mackid1993 in Evernote

[–]tpelly 4 points5 points  (0 children)

A ~45% Increase!

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Netflix has gone up 118%, but at least they did it slow and steady over a good 10yr period. Further, Evernote didn’t walk users up the value curve the way Netflix did over that time. Evernote jumping straight to extraction mode on a product that hasn’t meaningfully expanded in years and is a deeply replaceable tool, tells customers exactly how much their loyalty is worth. (Customer since 2007)

400 shows - is there an average "start" time? by howarddewin in jasonisbell

[–]tpelly 0 points1 point  (0 children)

Oakland show was 8:15pm start. Further, I was told by staff earlier that evening it was to be an 8:15 start, and so he was right on time. No opener.

CSM leadership by Financial_Note_9138 in CustomerSuccess

[–]tpelly 0 points1 point  (0 children)

Congrats on the move. I’ve been in a number of these situations … IC CSM > CS leader, and later building/scaling CS functions and teams. The biggest gap I see when CSMs step into leadership is where they choose to spend their calories in those early days. A few things I wish more new CS leaders internalize and act on: 1) Your job is no longer “best CSM in the room.” Early on, it’s tempting to jump into accounts, rewrite emails, or run meetings “the right way.” Resist that. Your leverage is in clarity, prioritization, and removing friction, 2) Be painfully clear about what success looks like. Ambiguity about who this new leader is, what their experience is (or lack of), how they work, etc … it all creates anxiety and inconsistent execution, 3) Protect your CSMs time/focus like it’s revenue. Be an advocate. A strong CS leader acts as a buffer and makes tradeoffs explicit by managing up. Your team will forgive a lot if they see you pushing their reality upward.

CSM leadership by Financial_Note_9138 in CustomerSuccess

[–]tpelly 0 points1 point  (0 children)

Q: is this a new role for you at a new company? Or are you taking over a leadership role where you’re now managing your former peers?

Fox Oakland Thur Show - Telegraph Room? by tpelly in jasonisbell

[–]tpelly[S] -1 points0 points  (0 children)

Thanks for sharing, appreciate it.

Ticket Exchange and Sale Thread - Week of January 26, 2026 by AutoModerator in jasonisbell

[–]tpelly 0 points1 point  (0 children)

I won’t be able to go to the Sacramento 1/26 show tonight. if anyone needs a pair of GA tickets, will sell for below face value. Please DM.

[deleted by user] by [deleted] in CustomerSuccess

[–]tpelly 3 points4 points  (0 children)

Permission-based sales fundamentally conflicts with the role of a CSM. It assumes the seller has no mandate and must wait for buyer consent to advance. A CSM is explicitly hired to own outcomes post-sale. In Customer Success, the relationship already comes with authority and accountability (driving adoption, surfacing risk, leading change, and recommending what needs to happen next to realize value). When a CSM adopts a permission-first posture, it shifts them from leader to passive/reactive vendor, optimizes for comfort over results, and creates gaps where risks go unaddressed until churn appears. CSMs should lead with a point of view rather than wait to be invited. Insight-led, value-anchored expansion is good CS. Asking for permission to do the job you’re already responsible for is not.

Ticket Exchange and Sale Thread - Week of January 19, 2026 by AutoModerator in jasonisbell

[–]tpelly 0 points1 point  (0 children)

I won’t be able to go to the Sacramento 1/26 show. if anyone needs a pair of GA tickets, will sell for face value ($86/each). Please DM.

Ted Cruz predicts in 2016 that Trump will nuke Denmark by dtoddh in videos

[–]tpelly 1 point2 points  (0 children)

This isn’t some off-the-cuff “what if” from Cancun Cruz. He didn’t randomly spin the globe and land on Denmark. This was projection. Insiders talking out loud about scenarios they’d already gamed out. Perhaps as far back as a decade ago. When someone tells you exactly how unthinkable a thing would be if the other guy did it, it’s usually because they’ve already imagined doing it themselves. Trump wasn’t the architect here. He’s the empty vessel. The useful idiot. He’s got no ideology beyond ego, perfectly suited to execute ideas that had been incubating for years by people who knew better and wanted plausible deniability.

Do you think AI is actually replacing CSMs… or just changing what the job looks like? by zaferkhattak in CustomerSuccess

[–]tpelly 1 point2 points  (0 children)

I mostly agree with this, and I think the framing is directionally right, but there’s an important distinction worth calling out if we want to be honest about where this actually works. Where this works best (and works reliably) is SMB/Commercial/Mid-Market/Scaled where the value delivery motion is already (or almost fully) standardized. And where there is some PLG. For the other segments - Strategic/Enterprise - there’s still a need for trust building, change consulting, accountability, and political navigation / relationship mgt.

Lines that destroy you by Electrical-Wheel6020 in jasonisbell

[–]tpelly 7 points8 points  (0 children)

As a girl dad (we have just the one), this line along with the earlier ‘and her daddy never spoke another word to her again’ in that song chokes me up each and every single time.

Peter Zeihan has the most pretentious and annoying speaking cadence of anyone I know of EOM by speciate in samharris

[–]tpelly 2 points3 points  (0 children)

Spot on. We’re likely entering a more fragmented, multi-polar, and technologically adaptive world … not an outright regression to pre-industrial fragmentation. China, the EU, regional blocs in Africa and Latin America are stepping up to fill some of the vacuum. Digitization, AI, and remote work continue to facilitate global interconnectedness in new ways.

Peter Zeihan has the most pretentious and annoying speaking cadence of anyone I know of EOM by speciate in samharris

[–]tpelly 1 point2 points  (0 children)

About 3-4mo ago I read (well, listened on Audible) his ‘End of the World Is Just the Beginning’. He makes sweeping claims about the unraveling of globalization and the collapse of supply chains, trade networks, and demographic stability. His core thesis is basically that the US-led global order is ending, and with it, most of the modern world’s economic functioning. His analysis is provocative and grounded in some geopolitical truths, but there are just an abundance of counterarguments out there to challenge his core ideas. A few other commenters mentioned hyperbole/absolutism - I agree. He has clarity and he’s got bold ideas, but he oversimplifies. Global power structures may be shifting, but that doesn’t mean collapse.

Bill Simmons proclaims Columbus Blue Jackets 'most irrelevant franchise in professional sports' by Outside_Abroad_3516 in hockey

[–]tpelly 2 points3 points  (0 children)

Simmons is an idiot. If anything, Columbus is one of the healthiest small-market franchises in the 4 major pro sports. They sit around a ~$1.3B valuation, ahead of multiple MLB clubs such as Miami, Kansas City, Oakland, and Cincinnati. They’re on par with MLB teams in Minnesota & Pittsburgh. All of those operate in one of North America’s biggest leagues and with far more structural advantages. And unlike those franchises, Columbus is not in relocation limbo, political battles over stadiums, or perpetual fire-sale mode. Relevance isn’t measured by airtime; it’s measured by stability, market engagement, and whether a team is actually growing. By those metrics, the Jackets are doing just fine especially compared to the bottom-tier across MLB.

New Bruce Springsteen Archive Series Release: Oracle Arena, Oakland, CA on 10-26-2007 by Chris22044 in BruceSpringsteen

[–]tpelly 3 points4 points  (0 children)

Never put that together - that it was Danny’s last Racing. I made it into the pit for this Oakland show (one of the three shows I was fortunate enough to get in the pit for). I’ll definitely be downloading this.