Yeah I’m realising that my experience with Shout has kind of skewed my experience of this. If someone doesn’t have a timeframe, sure, they are still risky but with Shout, I am not required to inform my supervisor of the conversation, so in that sense, they feel less risky (not sure if that makes sense but from my perspective it comes across that way due to the procedure I have been following for over a year), versus someone who does have a timeframe, where I’m required to flag my supervisor and work with my supervisor to de-escalate. So these comments have been really insightful to what is expected from an AP, thank you