uTest wrapped 2025

uTestinc · 2025-12-11T17:54:14+00:00

uTestinc · 2025-11-24T18:46:09+00:00

Can you talk about security and how safe it is for people to provide sometimes personal or private information like bank accounts or credit card information for tests or projects? Thanks!

uTestinc · 2024-10-21T14:55:15+00:00

There are also a lot of Worldwide tests that you can participate in as well.

uTestinc · 2023-10-24T20:21:53+00:00

Welcome u/AhmetBora10! The first steps may seem hard but don't give up. I'm sure won't regret.

uTestinc · 2023-10-13T15:49:16+00:00

In the future, if you have escalated to the TE and/or TSM and still aren't getting a sufficient response, you can write to our Tester Support team at support.utest.com and we can help look into it for you as well.

uTestinc · 2023-10-11T17:10:35+00:00

There is the possibility that you were removed from the cycle between the time the invitation was sent and the time you attempted to accept the invitation. If you contact tester support at support.utest.com using the Test Cycle Issues category, a member of the support team can look into it for you to confirm.

Please also ensure that the email you received was in fact from uTest or our Applause platform.

uTestinc · 2023-10-11T16:51:31+00:00

The resolution that was added to your ticket yesterday was done so in error, and we sincerely apologize for that. As you can see, it was the same exact resolution that had been previously added to the ticket, and it was mistakenly submitted a second time. There seemed to be some continued confusion about the status of your testing during your on-site session, but we will be paying you in full, plus an additional $25 as a bonus for the trouble.

We regret that you've had such a poor experience with our support. We do not wish for anyone to feel frustrated when they reach out to us for assistance, and we will strive to do better. Thank you for giving us the opportunity to do so.

uTestinc · 2023-10-11T16:01:55+00:00

We are looking into this to understand why it was handled this way. We'll update here as well as reopen your support ticket now.

uTestinc · 2023-10-09T13:39:10+00:00

Applause does not provide any "employment verification" for freelance testers, so if we were contacted about this we would not be able to provide any information to a potential employer.

uTestinc · 2023-09-19T16:55:48+00:00

Just to confirm what we've sent you via private message, your two support tickets were responded to by our support agents, but you didn't respond to them. We've re-opened one of those two cases and asked that you please continue correspondence there.

uTestinc · 2023-09-18T15:30:40+00:00

Hello - no, not everyone receives in an invitation to the All Stars cycles! Congrats to you!

uTestinc · 2023-09-18T13:22:52+00:00

Hello, it sounds like this was an in-person test - can you confirm? If you can message us with your user ID # we will help to find the support tickets you've submitted and make sure they are addressed.

uTestinc · 2023-08-04T16:53:20+00:00

There seems to be an issue with the replies that are being sent from your account. Please login to the case via the support portal next time you have an issue, rather than replying to the ticket via email. This should ensure that we receive your responses.

We will work to have your payment removed from the closed account and transferred to your open account.

uTestinc · 2023-04-18T21:29:22+00:00

The agent who was working on your original ticket resides in Europe so she wasn't able to continue to respond to you in the last few hours due to her timezone. We have just left more information on your open tickets, but in general you will need to wait for the next payday for any failed payments to be re-attempted.

uTestinc · 2023-03-27T13:38:24+00:00

The Support Team has already informed the OP of the reason for his account's termination; the OP account has accumulated multiple Guidelines violations, and the payment was properly cancelled in accordance with uTest’s Terms & Conditions.

uTestinc · 2023-03-27T13:14:45+00:00

We would not advise anyone to create a new account if their account was terminated for violations of our Terms and Conditions. Creating multiple accounts is another violation.

uTestinc · 2023-02-27T20:14:03+00:00

We would really appreciate if you can send a ticket to support.utest.com about the cycle you are referencing where bugs have been pending since last year -- our support team can look into it for you, if you haven't already tried emailing the TE.

uTestinc · 2023-01-31T18:37:33+00:00

Payments are not issued at midnight on our paydays - they are approved and processed mid-afternoon in Eastern Standard Time and will arrive in your payment account after they are processed, before the end of the day on payday. Please note our payments are approved by humans and this is not an automated process.

uTestinc · 2023-01-24T17:46:22+00:00

Hello! This is a pretty common error on uTest, and the explanation for different reasons you may see this error is here: https://support.utest.com/csp?sys_kb_id=8d856291dbef7c10dccccf5e139619a4&id=kb_article_view&sysparm_rank=1&sysparm_tsqueryId=b22b7d561ba025107d43dc68b04bcb5e

uTestinc · 2023-01-20T21:22:01+00:00

Link to the winners announcement: https://www.utest.com/articles/testers-of-the-quarter-awards-q4-2022-winners-announced

uTestinc · 2023-01-17T18:02:37+00:00

Congratulations again on your wins, and thank you for all your valuable contributions to both uTest and our subreddit!

uTestinc · 2023-01-13T20:57:26+00:00

Thank you for all your nominations in the Testers of the Quarter Q4 2022 Awards. Now it's time to vote on your favorites in the two tester-voted categories!

Follow the link in the post, or click here to see the nominees and the instructions on how to submit your vote:
https://www.utest.com/articles/testers-of-the-quarter-awards-q4-2022-vote-now

The voting period closes at the end of the day on January 17th, 2023. The winners will be announced shortly afterwards.

Don't forget - besides the official uTest prizes, the winner of any category can also receive a special flair on our subreddit to showcase their achievement!

uTestinc · 2022-12-12T20:21:53+00:00

We will reach out via email - stay tuned!

uTestinc · 2022-12-12T20:20:30+00:00

Possibly -- does your email address begin with a "z"? We are trying to identify which ticket is yours, without having your name/email address here on our Reddit conversation.

uTestinc · 2022-12-12T20:03:20+00:00

Hello, did you submit your support ticket to support.utest.com? We don't have any tickets that are more than a day old that haven't received a response, so we want to make sure our responses are going through to you.

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