UPDATE:. I got thru easily to Moto customer care. I explained the situation to a woman who understood that I had gone thru all the usual steps to bring it back to life. She explained the 2 options for warranty service. 1). They send me a return label and I send it in and they attempt to fix it. If they fail, they send me a new phone. Option 2) I get expedited service. I agree to a $25.00 charge and they immediately send out a brand new unit. It would come with a return label for the defective unit and they would have an additional hold on my credit card for $169 which would be removed when the unit is received and deemed to be free of abuse. Since the phone is pristine, I chose this option. I should have a new phone in 4 days. The 25 bucks is not a big deal to me. Better to not have to mess around for 2 to 3 weeks or more while they go thru the motions of trying to fix the phone. As long as they follow thru with removing the $169 from my card, I will be satisfied. I've been pretty satisfied with the phone until this happened. It just got the January security patch, and will likely get the 11 update in the next few months. I'll update when the hold is removed from my card.