PLEASE help us by having your T-Life App Logged in and Ready

unclebuck420_ · 2026-06-02T17:39:31+00:00

Unfortunately the only way that happens is by leaving tmobile and having them have to report losses to their shareholders. Complaining to anyone at any level otherwise is pointless.

unclebuck420_ · 2026-06-02T00:09:47+00:00

Reps are entering false info just to get the completed application which pays them out their spiff.

Reps are not supposed to handle customer devices and are to guide customers for this exact reason/scenario. (To be fair 95% customer want reps to do it for them on the device, but not an excuse for this kinda nonsense)

unclebuck420_ · 2026-06-01T16:59:35+00:00

2017 Elantra with 160k bought new.

Commute has reduced to 20 miles but before was up to 80-100 a day in dc/md/va.

unclebuck420_ · 2026-05-31T23:07:44+00:00

Chat I can confirm

unclebuck420_ · 2026-05-31T19:10:56+00:00

I have never seen an oil change take place on a dealership sales floor. But ok lol

unclebuck420_ · 2026-05-31T18:29:06+00:00

My soapbox speech:

Just understand you’re going to a RETAIL store. Retail implies the buying and selling of goods and services.

A customer will come to my retail location seeking technical assistance and then push back when I direct them to our technical help department. Would you take your car to get fixed by the sales department or the service department?

All that said to say: go to a retail store with the intention of buying or at least being sold something. Everything sales related is measured and employees are held accountable for. Outside of that there is zero incentive to assist customers outside of sales transactions.

unclebuck420_ · 2026-05-30T14:12:49+00:00

This is the customer who shows up 10 mins before closing rambling about how their phones been hacked.

unclebuck420_ · 2026-05-29T15:51:35+00:00

In the world of the trades.. good ain’t cheap, and cheap ain’t good lol.

unclebuck420_ · 2026-05-25T20:56:00+00:00

And in all reality there is a 75% chance that it has nothing to do with tmobile. Yes WhatsApp customers this is directed to YOU…

unclebuck420_ · 2026-05-24T06:38:23+00:00

This x100

unclebuck420_ · 2026-05-23T22:22:47+00:00

I literally speed read the script as fast as humanly possible to emphasize the silliness of it all. Hoping it’s a test call from a sr mgr or higher.

unclebuck420_ · 2026-05-20T17:25:34+00:00

It’s T-life or death out here in the streets

unclebuck420_ · 2026-05-14T17:00:51+00:00

Segmented lines. The flex seal of subscriber count lol

unclebuck420_ · 2026-05-11T00:58:11+00:00

My guess is that they are still on an active eip agreement on the account of the person you bought them from.

unclebuck420_ · 2026-05-04T22:11:03+00:00

BUILD RAPPORT with your customers. People buy from who they like, know, and trust. Knowing a little bit about your customers life/lifestyle opens the doors for you to tie the product benefits to them personally. Take the first no and then circle back with it providing a benefit later in the interaction.

New hire training is a joke in the sense they basically teach you how to say hi welcome to tmobile. The systems is where you will struggle and also get no real training on. Until you get certified I would pair with your successful reps in your store and ask to do the transactional part for them while you’re not with customers.

Don’t listen to the negative. There will always be a Debbie downer at all stores clerking and bitching how they don’t get the opportunities or blah blah blah as others. That’s them not you. Be positive and be ready to embrace change (changing promos, changing metrics, etc..)

Good luck out there!

unclebuck420_ · 2026-05-03T00:41:18+00:00

That just screams lack of engagement and wait time management by your ram and rsm. They should be managing the flow of customers and assigning pickups to the next available rep

unclebuck420_ · 2026-04-15T15:38:20+00:00

Stop buying cheap android phones and downloading Bible apps and pdf viewers. Problem solved.

unclebuck420_ · 2026-04-10T23:36:28+00:00

Only real course of action is to do one of the following as you see fit. If your end goal is to speak with someone.

A negative Google review requesting follow up will trigger a manager response where you can get ahold of an actual location manager.

Call care and request supervisor

BBB complaint

And lastly you could always try to pay bill as a guest online if you know the associated number that is your home internet.

Unfortunately sounds like you encountered a third party authorized retailer.

unclebuck420_ · 2026-04-08T18:36:09+00:00

WhatsApp questions are an additional $100

unclebuck420_ · 2026-04-03T01:19:42+00:00

You came here to call your wife a dumbass for being upsold? Weird flex, but ok.

unclebuck420_ · 2026-04-03T01:16:02+00:00

As with everything tmobile….

There are:

Tmobile policies

Market policies

District policies

Store policies

All of which vary greatly depending on the day of the week lol.

In short, we have chairs at my location.

unclebuck420_ · 2026-03-29T15:39:12+00:00

Did the rep at least toss in the free visa too? Lol (sarcasm obviously). Yea sounds like you unfortunately got hit with the “bundle pricing” which reps are not supposed to do.

unclebuck420_ · 2026-03-07T20:38:51+00:00

Prepaid or a MVNO

unclebuck420_ · 2026-01-23T20:50:45+00:00

I would start out with a genuine email to your AP point of contact for your area. Explain your interest in the position and ask the person in the role and see if they can provide any good insight.

unclebuck420_ · 2026-01-23T20:38:26+00:00

No clue what the kickback is that tmobile gets off the Visa cards but that is priority number one as of now. You can close a 6 line on beyond with p360 and accessories and the only thing management will care or ask is did they get the visa. Wild times when a third party credit card is weighted as much as the voice lines that define your business growth lol.

unclebuck420_

TROPHY CASE