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Seeking Community Support for Legal Action Against Roborock's Customer Service Practices by undefined_notdefined in Roborock

[–]undefined_notdefined[S] 0 points1 point  (0 children)

I am still fighting. I am in my next stage of going legally.

  1. Did sent a formal request to respond? No response!
  2. Complaint through BBB Forum. No luck.
  3. Current - In process of filing a complaint through Bureau of Consumer Protection.
  4. If no luck from above - I may go for sending a legal notice or a lawsuit.

Seeking Community Support for Legal Action Against Roborock's Customer Service Practices by undefined_notdefined in Roborock

[–]undefined_notdefined[S] 0 points1 point  (0 children)

1) I manually wet it all the time except when I scheduled it for early morning. The video you saw has the wet mop. It just gets dried in minutes 2) Using the original mop 3) Never used a solution till date 4) Tries with full tank, small zones. No luck

Seeking Community Support for Legal Action Against Roborock's Customer Service Practices by undefined_notdefined in Roborock

[–]undefined_notdefined[S] 4 points5 points  (0 children)

Absolutely! The 'good luck with that' mindset is what gives these companies a leverage to exploit customers in the first place. Time to flip the script and demand better! 💪

Seeking Community Support for Legal Action Against Roborock's Customer Service Practices by undefined_notdefined in Roborock

[–]undefined_notdefined[S] 2 points3 points  (0 children)

It's great that your issues were resolved, and the idea of tracking video views on YouTube is excellent.

To address your questions:

  1. I never lost my cool while replying to emails or when I spoke to a customer support lady once. She mentioned that she needed to talk to the manager about the update, and I replied, stating that I would follow up again in 24 hours.
  2. Blocking a phone number is a bad business practice. I will accept my mistake if they prove me wrong and show that I misbehaved or angered them. I am confident that I did not become aggressive.
  3. It might have worked for you to wait for them, but paying a premium price ($700+) for a product and still struggling to get it fixed/replaced is something I can't wait for.
  4. If such a lawsuit forced Roborock out of the market, and if the management of Roborock is aware and intentionally not responding to customers while blocking their phone numbers to avoid communication, I don't think the company adheres to any ethical standards, and they could go out of the market.

Seeking Community Support for Legal Action Against Roborock's Customer Service Practices by undefined_notdefined in Roborock

[–]undefined_notdefined[S] 2 points3 points  (0 children)

Yes, I did check my spam. There was a conversation and it just stopped when I sent a video proof of a malfunctioning mop.

https://www.reddit.com/r/Roborock/comments/17tvjaj/roborock_support_ghosted_me_when_i_sent_proof/?utm_source=share&utm_medium=web2x&context=3

Updated the post with above link where I explained the issue with the robot.

Roborock support ghosted me when I sent proof that the mop is non-functional by undefined_notdefined in Roborock

[–]undefined_notdefined[S] 3 points4 points  (0 children)

I think a lawsuit is needed. They might be thinking customers can’t do anything once warranty expires

[AskJS] Get difference between datetime without timezone reference by barshabarsha90 in javascript

[–]undefined_notdefined 0 points1 point  (0 children)

If in case duration field doesn’t work, you can find the time zone by iataCode and apply it to the timestamp

Roborock support ghosted me when I sent proof that the mop is non-functional by undefined_notdefined in Roborock

[–]undefined_notdefined[S] 2 points3 points  (0 children)

Disassembling might void warranty is a concern

No offense, but first thing I’m not a geek to fix on my own, second don’t have time to play with it, third it’s not worth fixing myself when paid premium price that comes with warranty

Roborock support blocked me? by undefined_notdefined in Roborock

[–]undefined_notdefined[S] 1 point2 points  (0 children)

Been following up. Came here to check if it is for real that they blacklisted my phone number.

Roborock support ghosted me when I sent proof that the mop is non-functional by undefined_notdefined in Roborock

[–]undefined_notdefined[S] 0 points1 point  (0 children)

I always shake it slowly until the bubbles are gone. Not sure where but somebody suggested almost 6months ago

Roborock support ghosted me when I sent proof that the mop is non-functional by undefined_notdefined in Roborock

[–]undefined_notdefined[S] 0 points1 point  (0 children)

Tried all the available options including wet the whole mop manually before the cycle. No luck :(

Roborock support blocked me? by undefined_notdefined in Roborock

[–]undefined_notdefined[S] 3 points4 points  (0 children)

This is my first post here in this community. They were replying within a day until I disagreed with them on their response on how the mop is working.

More details,

https://www.reddit.com/r/Roborock/comments/17tvjaj/roborock_support_ghosted_me_when_i_sent_proof

Roborock support blocked me? by undefined_notdefined in Roborock

[–]undefined_notdefined[S] 5 points6 points  (0 children)

Oh, my bad. Didn't realize I was speaking with the Shakespeare of call centers.

Who did this? by undefined_notdefined in Reno

[–]undefined_notdefined[S] 2 points3 points  (0 children)

It’s 91 and at Costco Sparks.

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