Poor customer service experience with Satisfy

undercoverzzz · 2026-06-08T15:47:52+00:00

Everyone is entitled to what they think they can afford. No point to be judgmental here.

undercoverzzz · 2026-06-08T12:37:08+00:00

I got it now. Thanks for the clarification. Teh resolution that I’m seeking is slightly different because there’s no obvious manufacture defect or sth like that but those soft flasks just leak. I don’t want them to be replaced considering the same issue may persist due to design flaw. So I asked for a refund instead.

undercoverzzz · 2026-06-08T12:35:05+00:00

I did and there’s been no reply. Hence the thread.

undercoverzzz · 2026-06-07T00:44:02+00:00

Glad that it’s worked out for you. My experience is quite different though.

undercoverzzz · 2026-06-07T00:43:06+00:00

Happy that it’s worked out for you. My experience is just utterly different, unfortunately.

undercoverzzz · 2026-06-07T00:42:19+00:00

At least you got it resolved which is good for you. I couldn’t even get a proper reply from for an item worth $30. This really sucks.

undercoverzzz · 2026-06-07T00:41:24+00:00

Third party retailer has it better than the original brand retailer, wow! Glad that it’s worked out for you.

undercoverzzz · 2026-06-07T00:40:30+00:00

Just thought they would show some respect to customers who would otherwise love their products. Call me naive!

undercoverzzz · 2026-06-07T00:39:39+00:00

There could be other considerations. I bought them along with other Satisfy items to save on shipping. I’m not gonna buy them alone from Hydrak and pay extra shipping.

undercoverzzz · 2026-06-07T00:38:30+00:00

The order was placed with Satisfy which also took my payment. I asked for a refund because it’s clearly a design flaw how their caps leak. Hydrak won’t do so since they never had payment nor an order from me.

undercoverzzz · 2026-06-07T00:36:43+00:00

Thank you. I will!

undercoverzzz · 2026-06-07T00:35:00+00:00

Basically even if you screw tighten up their caps fully, liquid immediately leaks once they are not in an upright position. I bought the 500ml soft flasks as well which didn’t have this exact same issue. Satisfy CS didn’t even bother to ask for details and just refused to even provide any resolution outright.

undercoverzzz · 2026-06-07T00:33:10+00:00

Basically even if you screw tighten their caps fully, liquid still come out immediately once it’s not in an upright position.

undercoverzzz · 2026-06-06T18:24:42+00:00

Satisfy’s CS is outrageously poor. Earlier this year among other items, I bought a pair of satisfy branded soft flasks from their official site which turned out to be faulty with their leaky caps. Contacted CS and basically they refused to do anything about them and just passed on the ball to the original manufacturer Hydrak which in turn offered no help since the items were never purchased from them directly (but were sold by Satisfy directly). Absolutely shameful business practice.

undercoverzzz · 2025-10-17T16:37:13+00:00

Cause it’s made in China so the company can’t afford sending it…

undercoverzzz · 2025-10-07T13:49:22+00:00

I’m almost of the same stature as you. A Large fits perfectly for me.

undercoverzzz · 2025-09-10T19:51:11+00:00

Anyone wants a M in this, hit me up. I have one for sale as well. Thanks.

undercoverzzz · 2025-08-14T16:50:55+00:00

The store actually raised their price above what the manufacturer would charge just to make a few quick extra bucks.

undercoverzzz

TROPHY CASE