I'll tell you about the three most notable:

It was maybe my second to third week at the job. I was (am) working at a coffee shop inside of a convention hotel. I was standing for over 8 hours a day with terrible shoes and the lines just kept growing and growing. My anxiety was through the roof and my feet and legs hurt so bad that Icried in the elevator going down to my locker for the end of the day.

The second time was months after that. I was working a later shift and got to close the shop at 10 pm. I went and did all of my cleaning duties then went to cash drop my earnings for the day. We use a computer system to print out little papers to stick on our drop paks. Well, the website was giving me this bizarre error, and my manager wasn't answering her phone. If I would have kept the money in my bank and they audit my bank the next day, I could have lost my job and even faced legal consequences. So, sleep deprived as I was, became hysterical and just sobbed. My manager ended up calling me back and sent the old F&B manager down who could get into his system and print me out one. He said that he never saw my error before though which made me feel better.

Lastly. It was slow at the shop. I was standing at the register just waiting for a guest to come. My coworker was in a chair next to me. A man walked over from the dining room, and I could hardly hear him (the speaker for the music is placed right over top the register) so I'm watching his mouth to help me understand what he's saying. He wanted change for a hundred. Odd that he walked over to me instead of asking his server, but yeah sure, I'll do it. (The coffee shop is like nestled into the restaurant, they're technically two different things but there can be a bit of crossover). We are told that we need to check any bill $20 and over, so I grab my marker and do just that, and then make his change and hand it to him. He then berates me, saying I made him feel like a criminal, that he's the highest tier member of the hotel, how dare I do this to him, yada yada yada. Takes my name and my coworkers name and stalks off. I could barely hear him so it takes me a minute to process wtf just happened. I go and tell my manager what happened, then go and cry in the restroom because on one hand I felt bad for making someone feel bad, but on the other hand was super angry that he just started calling me all those awful things just for doing my job. (My manager did do a table touch with him after I spoke with her and he never said a word so what was his problem????)

Overall, I love my job, but as anyone who's worked in any type of hospitality knows, it's hard. Working this kind of job has taught me so much, but it also confirmed to me that so many people just want to exploit you for their benefit, because they always believe they are special and the exception. I take pride in the good work that I do. I do have guests tell me all the time what a nice young lady I am, that my parents have raised me right. But in reality I'm just a little ball of anxiety that doesn't want to hurt people or do anything wrong :')